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Patient Service Rep

2 months ago

Munster, United States Powers Health Full time
Position: Patient Service Representative

Location: Munster, IN (HYBRID)

Position Summary:

Under the general supervision of the Patient Services Supervisor, interacts daily with patients, insurance carriers, and staff members; provides information in response to inquiries; assists in resolving problems regarding services, insurance claims, and billing questions.

Education/Experience Requirements:
  • High School graduate (or GED equivalent)
  • 1 year prior medical office registration or billing experience required; physician practice setting preferred
  • Possess general understanding of medical terminology and CPT/ICD-10 coding
  • Comprehend government and third part billing regulations
  • Display proficient use of Microsoft office applications, able perform internet navigation and use a variety of information systems to conduct tasks
  • Able to operate general office equipment, including but not limited to: adding, facsimile, photocopy, printing, and scanning devices
  • Demonstrate empathetic and effective communication and problem solving skills
  • Able to handle complaints and unpleasant conversations with a calm demeanor