Field Service Representative 2

4 weeks ago

Orlando, United States Cole Engineering Services Full time
Job Summary: Cole Engineering Services is a leading provider of engineering solutions for the defense industry. We are seeking a highly motivated Field Service Representative to join our growing team. In this role, you will play a critical role in supporting the development, maintenance, deployment of a new simulation and training capability for the United States Army.

Essential Job Functions:
  • Troubleshoot, resolve and document technical issues in real time
  • Perform critical maintenance and technical support functions across the RVCT program
  • Work with engineers identifying issues and develop solutions
  • Shape RVCT Product Support considerations through documentation of maintenance tasks, collection of Reliability, Availability, and Maintainability (RAM) data
  • Provide recommendations to New Equipment Training (NET) course development
  • Support RVCT Test and Evaluation events through preparation and operation of RVCT hardware
  • Maintain clear, concise organized documentation and accurately document maintenance actions in JIRA
  • Manage PMCS schedule and execution
  • Manage training schedule and execution of new and existing FSRs
  • Responsible for assembly, disassembly, and reconfiguration of RVCT devices
  • Using basic hand tools and diagnostic equipment
  • Must be able to frequently lift and/or move items weighing up to 50 pounds.
  • 10%-25% Travel Required
Required Skills:
  • 5-10 years of experience working directly with AVCATT & RVCT
  • Strong understanding of technical/CPU hardware
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office Suite
Knowledge in any of the following areas would be considered a plus:
  • Bachelor’s degree in engineering, Computer Science, or a related field (or equivalent experience)
  • Experience in a technical military field
  • Experience with Agile/Scrum methodologies and collaboration tools (JIRA, Confluence)
  • Direct experience in fielding, logistics or technical deployment of military systems
  • Security +, Network +, and/or A+ certifications


Other Requirements: Please note that pursuant to a government contract, this specific position requires U. S. Citizenship status with ability to obtain a SECRET to TOP SECRET security clearance. Security Clearance requirements will be specified in the Government's Task Order.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above is intended to describe the general contents of and requirements for the performance of this job.

Cole Engineering Services, Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, political affiliation, age, marital status, disability, genetic information, veteran status, membership in an employee organization, or any other basis prohibited by federal, state, or local laws.

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