Accessibility Compliance Manager

2 weeks ago

Austin, United States eStaffLLC Full time

We are seeking an Accessibility Compliance Manager for a long term contract assignment working on our W2 from anywhere in the US.



This role focuses on creating and managing a comprehensive EIR (Electronic and Information Resources) accessibility program that ensures all client applications comply with state and federal accessibility laws. This position involves performing highly complex accessibility work to guarantee that products and services are fully accessible to all users, including those with disabilities. Key responsibilities include developing and maintaining program governance structures, supervising program operations, consulting with agency stakeholders on accessibility matters, and establishing detailed accessibility criteria for specific EIR needs. The role also encompasses evaluating systems for compliance, delivering specialized accessibility training, and providing expert guidance to ensure universal access to applications and services. This position serves as the primary authority in developing, implementing, and maintaining accessibility standards across the organization while working collaboratively with stakeholders to achieve compliance goals.



Responsibilities include:

* Identifies and communicates opportunities for business process improvement;

* Drives business process innovation;

* Investigates and evaluates potential business process improvement solutions;

* Justifies expenditures in support of business process improvement solutions;

* Defines business process improvement solutions while ensuring compliance with Customer IT standards;

* Communicates to all business process stakeholders;

* Consults regarding business process engineering, process measurements, change management, education and training



Must Haves:

* Highly developed oral and written communications skills;

* Very high level of interpersonal skills to work effectively with others. Must have ability to bring large, diverse groups to consensus;

* Demonstrated logic and analytical ability;

* High level of creativity and innovation in problem solving in a team environment;

* Knowledge of emerging technologies (new to company systems as well as those that are new to the information systems industry);

* Knowledge of activities, tasks, practices and tools associated with analysis of a variety of work processes and associated document and information flow; and

* Knowledge of process for evaluation and selection of products, tools, services and infrastructure components in line with company's business needs.





Requirements:

* Experience in Electronic Information Resources (EIR) accessibility initiatives and strategies, including developing, maintaining, and improving the following: policies; EIR compliance review and approval procedures; technical guidelines for meeting statutory requirements regarding EIR accessibility; implementation and remediation plans; and processes for receiving and responding to reports of inaccessible EIR.

* Knowledge of EIR Accessibility Laws and Standards, including 1 TAC 206 (Texas Administrative Code), 1 TAC 213, and TGC 2054. 451 subchapter M, and current WCAG (Web Content Accessibility Guidelines).

* Knowledge of EIR challenges associated with state procurement and contracts.

* Skill in using Microsoft Office applications, including Word, Excel, PowerPoint, Vizio

* Skill in using SharePoint.

* Skill in using Adobe Acrobat.

* Skill in communicating technical and/or complex ideas to technical and non-technical audiences.

* Skill in delivering presentations and trainings to large and small audiences both in-person and online.

* Skill in facilitating meetings involving cross-functional stakeholders and executives.

* Skill in handling multiple tasks, prioritizing, and meeting deadlines.

* Skill in effective oral and written communication.

* Skill in exercising sound judgment and effective decision making.

* Skill in creating highly detailed, in-depth, technical documents.

* Ability to provide dynamic and engaging trainings.

* Ability to work effectively and positively with a diverse set of stakeholders.

* Ability to work independently as well as lead teams through complex projects and initiatives.

* Ability to analyze and resolve complex and difficult EIR accessibility challenges.

* Ability to analyze and interpret program and technical information regarding EIR accessibility statutes, rules, regulations, standards, and policies.

* Ability to use various accessibility applications (JAWS, Zoom Text, WAVE, Adobe Suite, Sort Site).

* Ability to receive and respond positively to constructive feedback.

* Ability to work cooperatively with others in a professional office environment.

* Ability to provide excellent customer service.

* Ability to arrange for personal transportation for business-related travel.



Preferred

* Preferred certification as a Certified Professional in Accessibility Core Competencies (CPACC).

* Minimum of five (5) years of experience working with multiple stakeholders and customers, implementing outreach and education programs, and managing projects related to EIR Accessibility.

* Progressive experience with digital accessibility programs or Information and Communications Technology (ICT) accessibility.

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