Information Technology Support Specialist

3 weeks ago


san antonio, United States SISL Global Full time

Laptops/Desktops/Workstations/Mobiles

• Validate Device to Incident failure rate per year

• User Login Speed (Startup, Shutdown and Reboot times) and Device responsiveness

• Battery health and run time for the existing devices

• Application deployment Request process & Deployment methods & tools

• Device Performance

• Device downtimes/reboots for app installations/upgrades & Patching

• Storage Performance: Hard Disk & RAM capacity, Hard Disk Space Issues

• Operating System version checks

• Hardware Models validation to accommodate modern OS upgrades

• Age of existing devices

• Peripherals like printers and scanners, other device equipment are compatible and functional

• Quality of webcams, microphones, speakers & headsets

• Ease of access to respective peripherals

• Ways of fixing device/application issues and time to fix the issues

• Application Efficiency: Device performance issues due to any software’s running on the devices

• Key business critical applications support methods, Validate version compliance for key critical business applications

Network

• Efficiency of routers, switches, and wireless access points

• Wi-Fi Access, connectivity and Speed checks

• Network Bandwidth Tests

• Ports, Cables health

• VPN connectivity & usage validations

• Meeting Rooms availability, ease of booking & meetings connectivity

• Meeting rooms devices health

Tools

• Remote Access Tools

• Users Incidents and Service Request Tools & process, ease of access & request submissions

• Validation of self-help articles/tools availability for end users

• Messaging & Collaboration tools validation - O365, SharePoint Online, ODFB, Teams or any other tools at sites

• Application & Patching deployment Tools

• Device health monitoring tools

• Asset Management Tools and process of ensuring the data accuracy

Security

• Admin access, USB Access validations

• Data upload checks to external areas, websites

• Antivirus compliance and patching frequencies

• BitLocker encryption validations



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