General Manager Development Program

1 week ago

Wilsonville, United States Flint Group Incorporated Full time
Role: General Manager Development Program

Location: US

Investor: General Atlantic

About Flint Group

Headquartered in Kansas City and founded in 2019 by industry veterans Collin Hathaway (Chairman) and Trevor Flannigan (CEO), Flint Group is a leading platform providing high-quality HVAC, plumbing and electrical ("HVAC+") services to residential customers. Today, Flint is comprised of 9 longstanding market-leading brands across 7 primary markets in the U.S., including Seattle, Portland, Houston, Boston, Denver, Philadelphia, and St. Louis. The Company Flint Group will continue to acquire and grow best-in-class local HVAC+ brands.

The HVAC+ residential services industry is estimated to be a ~$150B+ growing at a ~5% CAGR. The sector is largely non-discretionary due to the mission-critical nature of HVAC and plumbing systems. The HVAC+ market is highly fragmented, with 70%+ of the market being served by independent contractors and "mom and& pop" providers.

Flint has a proven track record of driving topline and earnings growth post-acquisition at the local level through: (i) investing in the local leadership team, facility and technology, (ii) optimizing business mix (e.g., adding service lines) and improving lead flow, (iii) leveraging economies of scale (e.g., OEM agreements, group purchasing), (iv) sharing best practices to improve performance, and (v) leveraging technology and analytics to measure KPIs, drive insights and increase accountability.

Program Overview

Flint Group's General Manager Development Program (GMDP) is a transformative, full-time development program that grooms top talent to lead Flint Group brands as General Managers. Flint's GMDP offers a unique opportunity for accelerated development of the general management skillset, while providing a well-rounded experience, exposure to the business, and an opportunity to refine leadership capabilities. By working alongside passionate leaders in our General Manager Development Program, you'll learn how to empower others and drive organizational success.

The Flint Group's GMDP participants will complete an 18-24 month immersive experience as a key leader at one of their its brands, reporting directly to the a current General Manager. As a key leader, participants will drive value while learning a proven playbook designed to sustain growth, improve customer service, and attract and retain top talent. Upon successful completion of the program, participants will have the opportunity to be promoted to a General Manager at one of the brands across the U.S.

Participants are expected to have an openness to relocate during for the program to be able to work directly with a Flint General Manager as well as relocate upon completion to a Flint Group location upon completion of the program.

Role and Responsibilities:

  • Value Creation & Growth Driver
  • Partner with General Managers to drive revenue growth and margin expansion at Flint brands.
  • Identify areas for improvement and implement solutions to enhance the effectiveness of sales operations.
  • Partner with General Managers to build industry- best culture & engagement.
  • Work closely with brand leadership to build and develop high performing teams.
  • Learn & Deploy Flint Playbook & Management Approach
  • Become a subject matter expert on Flint's playbook to drive change by deploying the overall philosophy.
  • Evaluate and improve training experiences for field employees and office employees.
  • Train and develop others in the organization on the playbook and how to implement best practices.
  • Leadership
  • Work as a member of the leadership team to continuously refine our operations roadmap and vision.
  • Partner with the General Manager to build and lead strong and efficient teams.
  • Hire, Retain, and Develop A Players.
  • Establish credibility and strong working relationships with Flint's senior leadership team.
  • Training & Development
  • Embrace a culture of continuous improvement by participating in industry training programs to learn effective sales, office operations, field operations, and customer service best practices.
  • Participate in development events with Flint leadership team (i.e., roundtable events, 1:1 coaching, group training, etc.).

The ideal candidate will be a growth-oriented leader who has robust management experience, strong financial acumen, and displays capacity to learn quickly.

Key Experience
  • 10+ years relevant work experience.
  • 5+ years management experience.
  • Proven success managing/leading in a small-medium sized business environment with rapid growth.
  • Experienced in a customer-oriented environment; skilled at understanding the customer base, market, challenges & solutions;, and track record of building, growing, and maintaining strong customer relationships.
  • Results Oriented - links decisions to overall business objectives.
  • Excellent communication skills, team player, and a self-starter with "roll-up-your-sleeves" attitude.
  • Experience building and managing a high-performing, lean team.
Desired Competencies

A GMDP participant must be comfortable with coming into a young, high-growth, lean business and will need to be hands-on and willing to roll up their sleeves.
  • Data Oriented - combined with a high degree of emotional intelligence. Someone who leans on data and metrics as a key component to measure outcomes without compromising the brand.
  • Team & Organization Leadership - ability to build and lead a team, foster cross-functional collaboration and nurture, and evolve the company culture.
  • Results Orientation - ability to prioritize, execute and drive results. Effectively drives a culture of excellence focused on accountability, metrics, and measurable performance. Provides data driven, fact-based leadership and is analytically rigorous.
  • Tech Savvy - - the candidate should demonstrate strong knowledge and enthusiasm for emerging technology, trends and competitors impacting the industry.
  • High EQ - ability and desire to lead & connect with field technicians.

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