Customer Success Manager
2 weeks ago
Pavilion’s mission is to improve the lives of all Americans by making public procurement work better. As consumers, public servants can do almost anything quickly and online. But at work, completing a purchase on behalf of their agency takes months — or years — and relies on tech that hasn’t changed since the ‘90s. The process isn’t just painful for public servants; long timelines and high costs deter many businesses from serving this $2T / year industry and produce suboptimal outcomes for Americans who rely on public services.
Our marketplace empowers public entity buyers to find and buy from suppliers that have been pre-qualified to sell into the public sector, reducing costs and the time to purchase from months to just weeks or even days. We’ve already become the go-to resource for thousands of public entities that spend over $1.5B annually through our platform. Fueled by strong buyer growth, we’re now building out the supply side of our marketplace and scaling our paid supplier offering, “Pavilion Pro.”
About this roleAs our team’s first Customer Success hire, you’ll play a critical role in helping us scale the supplier side of our marketplace. You’ll directly manage a book of business: you’ll onboard, manage, and retain paid suppliers (“Pros”). In the process, you’ll stand up zero-to-one processes and playbooks, help the organization quickly learn from our experiences, and shape strategic decisions about customer acquisition and product functionality. This isn’t a typical Customer Success role. At Pavilion, you’ll have a direct impact on the company’s revenue growth, the product’s development, and the quality of the product experience for both suppliers and the public entities we serve.
This hybrid role is based in our downtown San Francisco office and is part of Pavilion’s go-to-market team.
What you’ll do:Onboard, retain, and grow Pro supplier accounts. You’ll onboard new Pro suppliers, manage relationships with existing customers, and strengthen customers’ engagements with Pavilion through renewals and expansion.
- Configure account settings for customers to optimize their experience. You will review customer data, interact with internal tools and dashboards to diagnose performance, and translate customer information and documents into implementation settings.
Own the customer relationship. You’ll own the customer relationship with Pros, serving as a trusted advisor and partner to executive and senior leadership across various functions.
Define Customer Success playbooks and processes. Set the standard for an excellent customer experience and build the playbooks and processes to support this experience for your customers.
Synthesize, prioritize, and share learnings cross-functionally to shape product and business decisions. You’ll work closely with cross-functional partners, especially product and sales, to distill learnings from your experience with Pro suppliers, clearly synthesize and prioritize those learnings, and work with internal stakeholders to translate them into targeted improvements. You’ll directly shape the product development and sales targeting processes.
Scale your work: Drive zero-to-one processes to improve our playbooks, finding opportunities for automation, customer self-serve, and other potential solutions as the business continues to grow.
4+ years of industry experience in customer success, account management, or a similar role at a B2B-focused technology startup.
Comfort with open-ended problems in unstructured or ambiguous environments.
An entrepreneurial ownership mentality. You’ve been able to consistently and quickly deliver impact, even when you’ve had to operate with high levels of ambiguity. You’re an owner at heart: you take responsibility for outcomes.
Outstanding written and verbal communication, relationship-building skills. You’re a practiced and clear communicator with strong intrapersonal skills. You’re able to navigate building relationships and communicating with different types of internal and external stakeholders, from in-the-weeds implementation partners to business executives.
Demonstrated ability to learn and iterate at high velocity. You’re a strong problem-solver with a growth mindset. You can point to many instances where you’ve had to learn something new or rapidly develop domain expertise to deliver impact.
A track record of influencing without authority.You have experience shaping key decisions to meet or exceed goals around customer retention and expansion, even in complex customer engagements. You’re able to deliver a great customer experience with empathy, mapping and influencing key stakeholders in the process. You also have experience influencing internal decisions, e.g. shaping a product roadmap based on your customer insights.
Pavilion’s compensation philosophy: Be generous with equity, meet needs with salary. We like to make our best offer to candidates up-front to promote fairness in compensation for all candidates.
Salary: The expected salary range for this position is $144k - $153k
Equity: We offer a higher than average equity package compared to companies in our stage
-
Customer Success Manager
3 months ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
-
Customer Success Manager
5 days ago
San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Our innovative technology harnesses the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights with...
-
Customer Success Manager
4 weeks ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
-
Manager, Customer Success
4 weeks ago
San Francisco, United States RollWorks, a division of NextRoll Full timeAbout the Role: RollWorks, the B2B division of NextRoll, Inc., is looking for a passionate customer success leader to develop an impactful team of 5 - 8 Customer Success Managers who are responsible for a critical aspect of our growth and retention. Reporting to Sr. Manager of Customer Success, you will be instrumental in the continuous evolution and...
-
Customer Success Manager
4 weeks ago
San Francisco, United States Wiliot Full timeAbout Wiliot Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnected from the IoT. This...
-
Manager, Customer Success
4 weeks ago
San Francisco, United States P. A.V. E. Full time[Full Time] Manager, Customer Success at Pave (United States) Manager, Customer Success Pave United States Date Posted: 31 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: No Vacancies: 1 available About Pave At Pave, we believe the world of...
-
Customer Success Manager
1 day ago
San Francisco, United States SafeBase Full timeSafeBase is the leading trust center platform designed for friction-free security reviews. With our enterprise-grade Trust Center Platform, we automate the security review process and transform how you communicate your trust posture, ditching outdated 'security through obscurity' in exchange for transparency that helps you build customer trust, gain valuable...
-
Customer Success Manager
4 weeks ago
San Francisco, United States MixRank Full time[Full Time] Customer Success Manager at MixRank (United States) Customer Success Manager MixRank United States Date Posted: 09 Dec, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Vacancies: 1 available Why work at MixRank MixRank is a data intelligence platform...
-
Customer Success Manager
1 week ago
San Francisco, United States Replai Full timeReplai is a mission lived by curious, ambitious and highly driven people. We have created a data-to-ads approach that leverages the latest AI technology to create highly performant videos used as ads by consumer apps. We believe in data, in the app industry and in the power of compounding an ever growing obsession to delight our customers. You should be able...
-
Customer Success Manager
16 hours ago
San Francisco, California, United States SafeBase Full timeAbout the RoleSafeBase is seeking an ambitious and experienced Customer Success Manager to join our growing team. As a key member of our organization, you will play a critical role in helping our customers achieve their business goals and maximize the value of our platform.Key ResponsibilitiesDevelop Trusted Advisor Relationships: Foster strong relationships...
-
Customer Success Manager
4 weeks ago
San Francisco, United States Token Transit Full time[Full Time] Customer Success Manager at Token Transit (United States) Customer Success Manager Token Transit United States Date Posted: 26 Jul, 2022 Work Location: San Francisco, United States Salary Offered: $160000 yearly Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: Yes Vacancies: 1 available About Token Transit Token...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Otter.ai Full timeThis position is Hybrid (3 days a week in office) About the Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and...
-
Customer Success Manager
3 months ago
San Francisco, United States Base Full timeJoin Base and be part of Customer Marketing history! Customer Success Manager Base is a Customer Lifecycle Marketing platform, building the Customer-led Growth (CLG) category and ecosystem. Through journey tracking, automation, insights, and predictions our Customer Marketing platform helps companies refocus their efforts on their customer-base, and...
-
Customer Success Manager
2 weeks ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales.Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place.A unique opportunity to work on standing up the customer success function at a company...
-
Customer Success Manager
4 weeks ago
San Francisco, United States SnapLogic Full timeThe Role: The Customer Success Manager (CSM) will be responsible for assisting SnapLogic’s North America West Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical issues,...
-
Customer Success Manager
3 months ago
San Francisco, United States Stripe Full timeWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...
-
Customer Success Manager
5 days ago
San Francisco, United States Voiceflow Full timeChef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world. As the rise of LLMs like ChatGPT has shown, AI has the potential to drive immense change. However, we believe AI’s biggest impact will be in the physical world, given that industries like manufacturing, food production, and transportation represent 90% of...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Otter.ai Full timeAbout the Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and expansion, while consistently exceeding aggressive goals....
-
Customer Success Manager
4 weeks ago
San Francisco, United States Guidewheel Full timeJob DescriptionJob DescriptionTHE COMPANYGuidewheel is on a mission to empower all the world's factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips...
-
Customer Success Manager
2 days ago
San Francisco, United States SuperAnnotate Full timeRole We are looking for a Customer Success Manager based in San Francisco to manage relationships with our most important customers. You will be the first hire on the CSM team on the ground in the Bay Area. You will be working in the most exciting AI domain including large language models (LLM), computer vision (CV), and natural language processing...
