Customer Service Representative Entry-Level Logistics Coordinator

3 weeks ago


Nashville, United States Circle Logistics Full time

Overview As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction. Responsibilities Enter new load orders into our proprietary web-based software Initiate check calls to track and trace drivers on all pickups and deliveries Communicate internally with drivers to ensure accurate documentation Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays Maintain and collect proper paperwork for each shipment Work cooperatively with Sales and Dispatch to provide solutions for customers needs and resolve issues Maintain an outbound call volume of 100 calls per day Skills/Abilities 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics Must have strong attention to detail Ability to prioritize, balance, and organize information while completing multiple tasks. Above-average proficiency in Google Drive and Microsoft Suite Excellent written and verbal communication skills Excellent teamwork skills Education and Experience High school diploma or equivalent required Associates degree preferred Call center experience is a bonus Benefits $18.00 $19.00 per hour Full-time: 40 hours per week Room for advancement in a fast-growing company that promotes from within Paid holidays and paid time off Health, vision, and dental insurance benefits 401(k) Plan Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, well keep the world moving #J-18808-Ljbffr



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