Customer Service Representative

Customer Service Representative - Entry-Level Logistics Coordinator Ready to Drive Your Career Forward? At Circle Logistics, were not just offering a job; were inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team. Who We Are: Circle Logistics is a leading third?party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, weve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high?energy transportation industry that never sleeps What Were Looking For: Were looking for motivated, goal?oriented, self?starters who are: Professionals who want to launch their career in a new industry Detail?oriented and organized Strong communicators both written and verbal Comfortable in a fast?paced, team?oriented environment Ready to make an impact and grow a career If youre someone with grit, determination, and a desire to win, youll fit right in at Circle. Overview: As a Customer Service Representative, you will work in a fast?paced environment, coordinating our day?to?day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction. Responsibilities: Enter new load orders into our proprietary web?based software Initiate check calls to track and trace drivers on all pickups and deliveries Communicate internally with drivers to ensure accurate documentation Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays Maintain and collect proper paperwork for each shipment Work cooperatively with Sales and Dispatch to provide solutions for customers needs and resolve issues Maintain an outbound call volume of 100 calls per day No logistics experience? No problem Youll receive hands?on training from day one and all the tools you need to grow. Skills/Abilities: 1?3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics Must have strong attention to detail Ability to prioritize, balance, and organize information while completing multiple tasks Above?average proficiency in Google Drive and Microsoft Suite Excellent written and verbal communication skills Excellent teamwork skills Education and Experience: High school diploma or equivalent required Associates degree preferred Call center experience is a bonus $20.00 per hour Full?time: 40 hours per week Room for advancement in a fast?growing company that promotes from within Paid holidays and paid time off Health, vision, and dental insurance benefits 401(k) Plan Ready to steer your career in a forward?thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, well keep the world moving #J-18808-Ljbffr