Business Analyst
4 weeks ago
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW We are currently seeking a talented and motivated Business Analyst for a Hybrid position.
Job Responsibilities:
Work independently with minimal supervision or as part of a team.
May be required to create time-sensitive deliverables and respond directly to incidents in ServiceNow.
May lead project teams within assigned units to develop, plan, and manage project tasks.
Independently analyze and develop innovative resolutions for complex problems involving availability and/or performance at the component level.
Work with vendors to resolve problems; implement solutions independently.
Responsible for problem resolution for advanced technical issues in the environment
Able to communicate verbally and in writing and provide training.
Conducts data analysis in support of product acceptance programs and initiatives; collects and analyzes data to identify trends and insights and summarize findings.
Develops reports and makes recommendations based on results.
Analyzes package mail entry data to reconcile customer payments; monitors and ensures customer payments are received accurately and timely.
Develops and presents recommendations to management to improve the monitoring and accuracy of revenue collection.
Collaborates with stakeholders to reconcile customer accounts and payments and determine if refunds are warranted.
Provides technical advice and guidance to customers, field employees, and managers both orally and in writing on commercial product acceptance policies, programs, and regulations.
Required Experience Level:
Minimum of 3 years of experience in data analytics
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon the successful completion of a background investigation. Learn More about our Benefits and Culture
#NAI #DICE
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