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Service Advisor

4 months ago

Florissant, United States Steve Schmitt Kia Full time

Company Overview

Steve Schmitt Kia is a growing company that's part of a 97 year old auto group.  Our mission is to provide the best vehicle ownership experience in order to make long term customer relationships.  Our professional service advisors have a critical role in achieving our mission.

Benefits

  • Health Insurance
  • Dental and Vision Insurance
  • Short/Long term Insurance
  • Life Insurance
  • 401k Retirement Plan
  • Paid Time Off
  • Direct Deposit

Responsibilities

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

Requirements 

  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager or service consultant is a plus
  • Above-average energy level
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs