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Guest Service Agent

2 months ago

West Wareham, United States Travel + Leisure Full time
We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Sebel Bowral Heritage Park, managed by Accor Vacation Club, is positioned close to Bowral Town Center in the Southern Highlands, the stylish apartments makes it the ideal place to relax or explore Bowral's boutique shopping and dining culture.

We have a fantastic opportunity for a vibrant and energetic individual to become a valuable member of our team as a Guest Service Agent. As the initial point of contact for our guests, you will play a vital role in our Front Office Operations.

This casual position offers flexibility with a diverse range of shifts on a rotating roster.  

WHAT YOU WILL BE DOING:

  • Provide friendly, courteous and professional service to all guests
  • Attend to check-in and check-out of guests in an efficient manner
  • Manage the guest room inventory and accounts in line with hotel procedures
  • Assist guests with requests and creating memorable experienced by sharing your hotel and local knowledge

YOUR EXPERIENCE AND SKILLS INCLUDE:

  • Experience working in a similar a hospitality/customer service environment is preferred
  • Excellent verbal and written communication skills
  • A passion for providing exceptional customer service through the handling of reservations, reception duties, guest activities and general administration
  • Advanced Proficiency in Microsoft Office (e.g. Word & Excel) with strong computer skills
  • The ability to work autonomously
  • Professional appearance and telephone manner
  • A demonstrated commitment to be part of a positive team

WHAT IS IN IT FOR YOU:

  • Work your way with part time hours and flexible working arrangements
  • Beautiful lifestyle location
  • Flexible, fun and rewarding work environment
  • Fantastic career and training opportunities
  • Join a global leader in hospitality with industry benefits across the globe
  • Unlock worldwide benefits on accommodation, dining, lifestyle and more

If you're driven, committed, reliable, and excited by the chance to utilise your experience and personality to deliver exceptional service, then we would love to hear from you

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.