Scheduling Coordinator

4 weeks ago

Lake Oswego, United States Corus Orthodontists Full time
Come and join our team today and deliver exceptional patient experiences.

Orthodontic Specialists of Lake Oswego is looking for a passionate and energetic Scheduling Coordinator to join our well-established practice in Lake Oswego, OR.
Our goals include, providing exceptional patient care, preserving and continually strengthening the patient-doctor relationship, fostering an inclusive culture, and fully supporting our team members.
What you will benefit from:
• Being part of a collaborative and engaging team that prioritizes employee development.
• Partnering with, and learning from, an experienced network of professionals.
• A competitive total rewards package with an employee benefits program that includes extended health coverage, a health spending account, and an employee & family assistance program.
• Orthodontic Specialists of Lake Oswego is part of the Corus Orthodontic family. We are a dynamic group of practices across North America who believe in preserving and evolving our specialty of orthodontics, and in protecting the integrity of the patient-doctor relationship.
About the role - key responsibilities:
• Greet patients as they arrive and make them feel welcome.
• Book appointments for new and returning patients utilizing the appropriate scheduling templates.
• Ensure that the schedule accounts for the appropriate amount of Doctor time, filling openings as necessary and discussing any major changes with the clinical team.
• Manage patient statuses and ensure that appointments are booked or archived accordingly.
• Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned.
• Manage active patient files and archive files for patients who are no longer in treatment.
• Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
• Take payments received at the front desk, post them, and provide receipts to the patients.
• Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries.
• Follow-up on voicemail and email messages.
• Assist with maintaining the front desk and waiting area, seasonal decorations, and general tidying.
• Be an active participant in staff meetings and committee meetings.
• Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
• Various other administrative tasks assigned by the Doctor or Practice Manager.
Where you will be working/other important information:
• 440 A Ave, Lake Oswego, OR 97034, United States
• Work Schedule: 3 days/week falling between Mon – Thurs, typically alternating Mondays & Wednesday off as Admin days.
About you:
• You are an excellent communicator who brings enthusiasm and passion to every interaction.
• You enjoy organization and planning.
• You thrive on the challenge of managing competing priorities.
• You care about providing excellent customer service and positive patient experiences.
Qualifications you bring:
• Two years of administration experience within a clinical setting (Preferred)
• Experience working in an orthodontic or general dental clinic is an asset.
• Leadership experience (Preferred)
• Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
• Keen attention-to-detail and time management skills.
Visit our website for more information: www.lakeoswegobraces.com
How to Apply:
We know that applying to a new role takes a lot of work and we sincerely value your time and your interest in Orthodontic Specialist of Lake Oswego. We’re looking forward to reading your application. We thank all applicants, though only those selected for an interview will be contacted.
At Orthodontic Specialists of Lake Oswego & Corus Orthodontists, we are committed to fostering an inclusive and welcoming environment where everyone feels valued, respected, and empowered to bring their authentic selves to work. We take pride in being an inclusive employer that celebrates diversity and treats all applicants equally, and without discrimination. Our recruitment team is dedicated to providing equal opportunities and reasonable accommodations. If contacted to discuss your application, please inform your Recruitment Specialist if an accommodation is required.
#CAD

Corus has a strong commitment to diversity and all qualified candidates will be considered.

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