Application Engineer

5 days ago

st louis, United States Diagraph an ITW Company Full time

The applications engineer is responsible for pre-sales technical support and application testing to ensure products/systems meet customer requirements. Additionally, will provide post-sales technical support to resolve customer issues. The primary role is to help define and support all pre-order requirements for accurate product solutions for direct and distribution sales. Technical support includes application requirements review, site visits, product questions, and equipment set-up/test to verify the best solution. Design application specific options to meet applications. Responsibilities also include product training for Sales, Service, and customers as well as trade show setup and support.


  • Work with customers and sales representatives to define product solution that satisfies the application’s requirements, while maintaining company profitability.
  • Provide technical and commercial assistance to Sales in preparation for customer meetings.
  • Design of solutions, costing, and quotations as required to support sale opportunities.
  • Validates pre-sales analysis of functionality of product when required.
  • Participate in information gathering meetings with clients to determine the clients' needs, business goals, and desired outcomes.
  • Presale technical, communication, and programming support for special applications.
  • Sometimes this requires on-site customer support.
  • Ensures order development activity is customer focused, results orientated, performance driven and in compliance with all applicable internal and external requirements.
  • Consult with various departments as appropriate to resolve technical product issues. Advanced trouble shooting assistance to help desk, field service, and end users.
  • Primary contact to for technical, engineering, design, and quality issues.
  • Completes technical product training to departments including, Sales, Field Service, Distributors, and Help Desk.
  • Attend and support tradeshow activities including equipment set-up and customer demonstrations.
  • Tests alternative techniques and methods; recommends changes in procedures, consumables, or equipment as necessary. Evaluates items being considered for addition to product line.
  • Benchmarks and evaluates competitive products. Supports new product development activities.
  • Reviews and provides guidance to internal personnel on technical bulletins per product group.
  • Participates in training sessions, seminars, and continuing education to stay abreast of new technical developments.
  • Maintains focus on continuous improvement by applying 80/20, PLS, and USa principles/techniques and makes process improvement recommendations to management


Qualifications


Education: Bachelor’s degree in Engineering field or Associates degree with 5 or more years related experience.


Skills:

  • Preferred engineering skills include knowledge of electronics, mechanics, pneumatics, and computer programming.
  • Five years of relevant experience, with at least two years in application engineering preferred.
  • Experience in the design and development of programmed applications.
  • Experience with SolidWorks or other design software preferred.
  • Ability to handle multiple projects in a short period of time, multitask, and cope with deadlines.
  • Excellent customer service skills.
  • Demonstrated ability to generate technical reports.
  • High level of accuracy and attention to detail.
  • Excellent problem solving, troubleshooting and teamwork skills.
  • Excellent verbal, written, communication, and presentation skills.


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