Hospitality Host- The Rink at Rockefeller Center
2 weeks ago
We are looking for warm, out-going, team-oriented venue managers to lead the hospitality culture of The Rink at Rockefeller Center. As a valuable leader of the team, you are the face of the skating rink and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests' needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to The Rink as well as other aspects of Rockefeller Center.
Working hours will include daytime, evening, weekend, and holiday hours. Availability on weekends and holidays is required. Fluent English is required and the ability to speak multiple languages is a plus. Applicants must be able to walk, stand, bend, twist, and lift throughout an entire shift. Due to the nature of this role and its responsibilities, the manager must report to the on-site work location during scheduled work hours. Public health and safety are a top priority of every team member. All employees must be committed to creating a safe and enjoyable environment for all our guests and staff.
Position Summary:
The Venue Manager will be responsible for the day-to-day operations of The Rink at Rockefeller Center. This includes public operation, private events, and broadcasting events. They will lead a team consisting of hospitality personnel, specialized ice-skating personnel, ice technicians, and others. They will be responsible for ensuring The Rink is a fun and safe place to work, skate, and play. This is a full-time seasonal position reporting to the Operations Manager(s), with opportunities to move into a permanent role at Rockefeller Center at the conclusion of the season. The successful candidate should bring a hospitality mindset, positive attitude, and strong attention to detail to their role.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Responsibilities:
- Inform and enforce all health & safety guidelines
- Provide assistance with the installation and strike of the ice rink and ancillary components
- Provide assistance with staff onboarding and training
- Deliver a seamless guest experience by ensuring all staff are supported and held accountable to providing exceptional customer service
- Mitigate or escalate facility issues, and work collaboratively with technical teams to find timely solutions
- Mitigate guest issues by providing empathetic and proportional responses to negative experiences
- Accurately complete all daily operational reporting in a timely manner, such as end-of-day reports, incident reports, and facility reports
- Work with the Operations Manager(s) and staffing agency to coach and motivate staff
- Provide customer service and maintenance support during weather events
Requirements:
- Exceptional leadership skills. Experience leading seasonal teams is a plus.
- At least 2 years of experience in hospitality, entertainment, or event operations management. Experience with outdoor Ice-skating events is a plus.
- Excellent organization skills, with the ability to manage both customer-facing and internal communication.
- An aptitude for guest service, always seeking for opportunities to provide an "above-and-beyond" experience, and able to manage complicated situations such as guest complaints and inclement weather.
- Advanced abilities in all standard Office applications (Excel, Outlook, Word, PowerPoint, Teams), and ability to learn all systems applications required for the role.
- Willingness to work long hours during the holiday season and other peak times, or during special events, with a hands-on approach to daily operations. This is not a typical 9-5 setting. After-hours and weekend requirements are expected regularly.
- Entrepreneurial aptitude, always striving to develop, innovate, and improve on every aspect of the operation.
- Ability to understand and communicate in English, verbally and in writing
- Strong communication and time management skills
- Role may require sitting, standing, walking, bending, kneeling, reaching, lifting, stooping, pushing, pulling and carrying
- A significant portion of the day requires standing and walking
- A significant portion of the shift will take place outside (Insulated winter jacket & vest provided)
- Ideally open availability including weekends, early mornings, late nights, and holidays
- Must be able to lift 15 lbs. on a regular and continuing basis
- Must be able to follow uniform and other grooming guidelines
- Must be able to follow all other policies implemented by SPS/The Rink
Physical Demands:
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Physically able to talk on the phone and input data simultaneously.
- Ability to lift or move 40 lbs. or greater frequently.
- Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Range
$25-$30 USD
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
To view our privacy policy, click on the link below:
SPS-North America Privacy Policy
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