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Cashier - The Rink at Rockefeller Center

2 months ago

New York, United States SPS North America Inc Full time
Job Overview:

SPS is seeking warm, out-going, team-oriented individuals to contribute to the hospitality culture of The Rink at Rockefeller Center. As a valuable member of the team, you are the face of the famous skating rink and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests' needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to The Rink as well as other aspects of Rockefeller Center.

Working hours will include daytime, evening, weekend, and holiday hours. Availability on weekends and holidays is required. Fluent English is required and the ability to speak multiple languages is a plus. Applicants must be able to walk, stand, bend, twist, and lift throughout an entire shift. Due to the nature of this role and its responsibilities, the manager must report to the on-site work location during scheduled work hours. Public health and safety are a top priority of every team member. All employees must be committed to creating a safe and enjoyable environment for all our guests and staff.

Position Summary:

The Cashier is responsible for delivering outstanding customer service to all guests. This includes friendly, concise interactions while processing transactions for tickets and retail items. The Cashier will also be tasked with general Rink related responsibilities such as cleaning/handling rental skates, directing large groups of people and enforcing The Rink's health and safety guidelines. The successful candidate should bring a hospitality mindset, positive attitude, and strong attention to detail to their role.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Primary Responsibilities:
  • Inform and enforce all health & safety guidelines
  • Process sales transactions at the Skate House Box Office and Retail Shop via touch screen or mobile POS
  • Follow all cash handling procedures
  • Quickly assess and communicate appropriate information for each guest interaction
  • Direct traffic to follow natural flow of The Rink's operation
  • Anticipate guest needs and build rapport with visitors
  • Do the very best to answer or find the answer to all questions guests may have pertaining to The Rink, Rockefeller Center or any item that falls under the scope of offering exceptional hospitality
Other Responsibilities:
  • Handle all rental skate duties (skate exchange, guest education, cleaning/sanitizing)
  • Inform and enforce all health & safety guidelines
  • Check tickets prior to entry and communicate appropriate information
  • Scan guest's ticket with QR Code scanner, issue appropriate credentials required for rink entry and communicate any additional information required for skating session
  • Instruct guests to follow proper locker usage and etiquette
  • General maintenance during snow events
Requirements:
  • Previous cash handling experience required, preferably with a touch screen POS system
  • Ability to process cash/credit card transactions quickly and efficiently in a high-volume setting
  • Ability to understand and communicate in English, verbally and in writing
  • Strong communication and time management skills
  • Ability to work in high-volume situations and direct large groups of people
  • The role may require sitting, standing, walking, bending, kneeling, reaching, lifting, stooping, pushing, pulling and carrying
  • A significant portion of the day requires standing and walking
  • A portion of the shift may take place outside (Insulated winter jacket & vest provided)
  • Ideally open availability including weekends, early mornings, late nights, and holidays
  • Must be able to lift 15 lbs. on a regular and continuing basis
  • Must be able to follow uniform and other grooming guidelines
  • Must be able to follow all other policies implemented by SPS/The Rink
Travel: Some local travel is required for this position. Approximately up to 25%.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range

$25-$30 USD

WHAT WE OFFER
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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