Manager, Customer Onboarding

Tekmetric is the all‑in‑one, cloud‑based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real‑world experience, and a thriving community to help shops thrive – not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution – all by staying true to our values of transparency, integrity, innovation, and a service‑first mindset. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward – one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. This role has a 2 days/week onsite requirement in our Houston, TX office. What You’ll Do Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction. Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments. Collaborate with sales, product, customer success, and support teams to ensure a cohesive customer journey from initial sale to full product adoption. Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience. Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices. Work closely with clients to understand their business needs and tailor the onboarding experience accordingly. Establish clear communication and project management protocols to ensure timely and successful implementations. Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities. Manage customer expectations and address any issues that may arise during the onboarding process. What You’ll Bring Bachelor’s degree in business, Communication, or a related field. 3+ years of experience in customer success, account management, or a related field within the SaaS industry. Proven track record of managing and improving customer onboarding processes. Strong leadership skills with experience in managing and motivating teams. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members. Proficiency in CRM and project management tools. Data‑driven mindset with a strong analytical approach to problem‑solving. Ability to work in a fast‑paced, dynamic environment. Who You Are Build things that matter: you have a love of building something new or improving on current processes and care about making a positive difference. You love learning new things and are comfortable working in a startup‑like, dynamic environment – moving quickly, even in the face of ambiguity. You are a self‑directed leader who can jump in, structure your own work, and figure out how best to execute a plan yourself and with others. Yes before no: you keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context. We matter to each other: you care about people and see the success of one as success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company. Why You’ll Love Working With Us Health & Wellness That Have You Covered Enjoy the flexibility of remote work Competitive base salaries that reflect your value Generous paid time off, because we know you do your best work when you’re well‑rested Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones Comprehensive health benefits, including medical, dental, vision, and prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp Investing in Your Future (and Present) 401(k) retirement savings plan with 100% employer match on contributions up to 6% Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further Life and accidental death & disability insurance for added peace of mind Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you Keep growing with support for continuing education – we’re invested in your development Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities Tekmetric is an equal opportunity employer. We hire hard‑working individuals, regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. When our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr