Customer Onboarding Manager

Customer Onboarding Manager - MarketingTekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.Come build with us. Join the journey. Shape the future of auto repair.At Tekmetric, we're building a culture where winning matters - not for ego, but because when our customers win, we win together.We move fast, stay curious, and take full ownership of our results no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you'll feel right at home here.We're direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager's). This is a place for builders, not bystanders.Success here takes focus, follow-through, and a willingness to roll up your sleeves but if you're driven by meaningful work and real results, it's deeply rewarding. You'll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you'll thrive. If that energizes you, we can't wait to meet you.At Tekmetric, great work can happen anywhere but great teams are built through intentional connection. Our hybrid model means no role is fully remote, offering flexibility while strengthening collaboration and alignment. We host team and company-wide offsites throughout the year to deepen connection and reinforce shared goals. Attendance is expected and fully supported.Become a Tekmetric Marketing Product ExpertDevelop a deep understanding of the industry we serve and marketing efforts commonly utilized at shops.Host onboarding calls in a group environment, while ensuring each customer is on track for launch.Clearly communicate account setup requirements and expectations with customers.Educate customers on Tekmetric Marketing capabilities, and best practices to simplify adoption and align expectations.Work in a fast paced environment while ensuring customers receive superior service throughout their onboarding experience.Collaborate with the sales, customer success, operations, support and engineering teams.Leverage feedback for continuous improvement to the onboarding processThis is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success There are many opportunities for career development and progression.Team player mentalityProject Management SkillsTrack record of proactively resolving escalated client service issues while sharing insights with the organization.Work closely with the Customer Success team to solve problems collaboratively.Bachelor's degree PreferredHealth & Wellness That Have You Covered:Enjoy the flexibility of remote workCompetitive base salaries that reflect your value.Generous Paid Time Off, because we know you do your best work when you're well-rested.Support for every stage of lifewith paid maternity, parental bonding, and medical leave for you or your loved ones.Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.Investing in Your Future (and Present):401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.Keep growing with support for continuing education - we're invested in your development.Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activitiesTekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.