Host

2 weeks ago

Nottingham, United States Conrad's Crabs Full time
Job Title: Host
Location: Perry Hall, MD

Job Summary:

The Host is responsible for greeting and seating guests, managing reservations, and ensuring a welcoming and efficient dining environment. This role requires excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:
  1. Guest Reception:
    • Greet guests warmly as they enter the restaurant.
    • Manage the waiting list and notify guests when their table is ready.
    • Escort guests to their tables and provide menus.
  2. Reservation Management:
    • Take and manage reservations via phone, online platforms, or in-person.
    • Coordinate with the kitchen and servers to ensure timely seating for reserved tables.
  3. Table Management:
    • Maintain an organized seating chart and update it as needed.
    • Monitor the dining area to ensure tables are cleaned and reset quickly.
  4. Customer Service:
    • Address guest inquiries and concerns in a polite and professional manner.
    • Provide information about the menu, specials, and restaurant policies.
  5. Communication:
    • Communicate effectively with kitchen staff, servers, and management to ensure smooth operations.
    • Relay special requests or concerns from guests to appropriate staff members.
  6. Administrative Duties:
    • Answer phone calls and handle basic inquiries.
    • Keep track of guest preferences and feedback.
  7. Health and Safety Compliance:
    • Ensure that the dining area is clean and compliant with health and safety regulations.
    • Adhere to all restaurant policies and procedures.

Qualifications:
  • Experience: Previous experience as a hostess or in a customer service role is preferred but not required.
  • Skills:
    • Excellent interpersonal and communication skills.
    • Ability to handle high-pressure situations with a calm demeanor.
    • Strong organizational and multitasking abilities.
  • Appearance: Professional appearance with a neat and clean uniform.
  • Availability: Flexible availability, including evenings and weekends.
Physical Requirements:
  • Ability to stand and walk for extended periods.
  • Ability to lift and carry light objects.
Benefits:
  • Competitive hourly wage or salary.
  • Opportunities for advancement within the restaurant.


Benefits also include: Employee Discounts, Flexible Scheduling, Health Benefits (for full-time employees), 401k & Profit Sharing (eligibility requirements apply)

It is the policy of Conrad's Crabs not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran

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