Technical Support Analyst Tier-2

4 weeks ago

Ontario, United States SRI Tech Solutions Full time

Job role : Technical Support Analyst Tier-2

Job location: Ontario, CA/Everette WA

Duration: Contract

Minimum Requirements:

Associate’s Degree OR High School Diploma/GED + minimum of 4 years of full-time work experience in Information Technology, or related field.
4+ years of experience with providing IT Desktop Support
4+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure.
4+ years of experience installing and supporting networked devices such as printers and scanners.
Possess any of the following certifications; A+, Microsoft MCP or MCSE, Comptia Network+ or a Cisco CCNA.
Candidate must be able to demonstrate a firm understanding of how to troubleshoot hardware, software and networking issues.
Candidate must have a firm understanding of basic networking principles.
Candidate must have very strong written and verbal communication skills.
Candidate must be willing and able to travel off-site to provide IT Support.
(within a 50 mile radius)

Primary Responsibilities:

Serve as the on-site escalation point of contact for Tier-1 seeking technical assistance over the phone, email, or other form of communication. Support call center. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide effective communication to the customers. Direct unresolved issues to the next level of support. Log and record issues and resolutions. Follow-up and update customers with status and information.
Participate in On-Call rotation to Provide After-hours support.
Install workstations, printers, phone and fax machines computers and appropriate software applications and ensure that all are in good working condition.
Provide technical expertise/training to end-users as needed to resolve equipment or software issues.
Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as required.
Prioritize and manage heavy workload in a dynamic and diverse environment. Work with minimal direction, but remain focused on critical and priority items.
Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned.
Coordinate new access needs and security changes. This will include coordination with internal IT leadership to establish system access, and communicate back to user with relevant user ID and password information.
Direct the activities of outside contract resources to support hardware installations and/or repair as necessary.
Assure necessary security of all IT assets. This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs.
Complete and maintain an inventory process to track new and old equipment and software. Ensure that all assets are properly tracked and documented for management audit and legal purposes.
Improves and implements procedures as needed and/or assigned. Consistently works to develop and maintain positive and professional relationships with all internal and external customers.
Supports the vision and values of Optum and abides by all policies and procedures.

Assets:

Advanced knowledge of Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies and HP hardware platforms along with other related technical skills.
In-depth knowledge of PC hardware and peripherals
In-depth knowledge of the Windows Operating Systems, VPN's, Active Directory, Exchange, Cisco, Citrix, Data Migration, Imaging, and Backups
Possess the ability to perform advanced technical installation, upgrade and troubleshooting on desktops, laptops or servers.
Strong understanding of IT Communication and other protocols relevent to trouble shooting client host connections

Soft Skills:

Ability to communicate effectively, both orally and in writing.
Ability to analyze and create solutions based upon data available.
Ability to effectively and efficiently use time and resources to complete work and special projects as assigned.
Have strong deductive skills in analyzing problematic systems and developing stop-gap or permanent solutions.
Able to prioritize and execute multiple projects in a high-pressure environment.

  • L2_Deskside Support

    4 weeks ago

    Ontario, United States Tata Consultancy Services Full time

    Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that can not be resolved by Tier 1 (L1)and providing support for software and hardware technical problems. This role is customer facing and requires excellent verbal and written communication skills as well as the ability to...

  • Associate Technical Support Analyst Tier-1 IT helpdesk Onsite day 1

    6 days ago

    Ontario, United States Diverse Lynx Full time

    This position will serve as the call center's first point of contact for providers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide effective communication to the customers. Direct unresolved issues to the next level of support. Log and record issues and...

  • Customer Support Specialist

    9 hours ago

    Ontario, United States Constellation Energy Generation, LLC. Full time

    Overview: COMPANY OVERVIEW As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon...

  • Data Analyst

    1 month ago

    Ontario, United States Solarland USA Corporation Full time

    Looking for a passionate certified Data Analyst. The successful candidate will turn data into information information into insight and insight into business decisions.Data analyst responsibilities include Conducting full lifecycle analysis to include requirements activities and design. Data analysts will develop analysis and reporting capabilities....

  • Data Analyst

    1 month ago

    Ontario, California, United States Solarland USA Corporation Full time

    Looking for a passionate certified Data Analyst. The successful candidate will turn data into information information into insight and insight into business decisions.Data analyst responsibilities include Conducting full lifecycle analysis to include requirements activities and design. Data analysts will develop analysis and reporting capabilities. They will...

  • Data Analyst

    4 weeks ago

    Ontario, United States CareerBuilder Full time

    Trilliant offers a universal communications platform that is at the convergence of smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future proof solutions. We are a device agnostic, integrated,...

  • Inventory Analyst

    4 days ago

    Ontario, United States Insight Global Full time

    Duration: ContractPay: $35-43/hrDay to Day:Bachelor's degree or equivalent combination of education experience and training2+ years of relevant work experience in systems support or operationsAbility to identify the root cause of systemic and operational issues and implement solutionsProficient with Excel, WMS, and an ERP systemJob Description: The largest...

  • Inventory Analyst

    3 days ago

    Ontario, United States Insight Global Full time

    Duration: ContractPay: $35-43/hrDay to Day:Bachelor's degree or equivalent combination of education experience and training2+ years of relevant work experience in systems support or operationsAbility to identify the root cause of systemic and operational issues and implement solutionsProficient with Excel, WMS, and an ERP systemJob Description: The largest...

  • Inventory Analyst

    4 days ago

    Ontario, United States Insight Global Full time

    Duration: ContractPay: $35-43/hrDay to Day:Bachelor's degree or equivalent combination of education experience and training2+ years of relevant work experience in systems support or operationsAbility to identify the root cause of systemic and operational issues and implement solutionsProficient with Excel, WMS, and an ERP systemJob Description: The largest...

  • Help Desk Analyst

    1 week ago

    Ontario, United States Insight Global Full time

    Title: Helpdesk Analyst II Company: SHI International Corp Location: Ontario, CA 91764Workplace: 5 days ONSITE Employment: 6 month contract to Hire (will be a permanent employee after 6 months)Interviews: 1 round interviewPay: $22-$30/HRThe Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a...

  • Help Desk Analyst

    1 week ago

    Ontario, United States Insight Global Full time

    Title: Helpdesk Analyst II Company: SHI International Corp Location: Ontario, CA 91764Workplace: 5 days ONSITE Employment: 6 month contract to Hire (will be a permanent employee after 6 months)Interviews: 1 round interviewPay: $22-$30/HRThe Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a...

  • Helpdesk Analyst II

    6 days ago

    Ontario, United States Ajinomoto Windsor, Inc. Full time

    Position Summary The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing...

  • Senior Financial Analyst

    4 weeks ago

    Ontario, United States Kenvue Full time

    Job Description Senior Financial Analyst- Kenvue is currently recruiting for Senior Financial Analyst. This position reports into Finance Manager Consumer Health and is based at Markham Ontario . Join us in shaping our future--and yours. What Will You Do The Senior Financial Analyst is responsible for providing outstanding business partnering, financial...

  • Help Desk Analyst

    18 hours ago

    Ontario, United States Insight Global Full time

    Required Skills and Experience *4-5 years of experience preferred· A+ and/or MCSA preferred· Good communication skills (verbal and written)· Ability to prioritize and execute tasks in high-pressure environment· Willingness to travelNice to Have Skills and ExperienceJob Description *The Helpdesk Analyst (II) will perform first level technical support and...

  • Help Desk Analyst

    2 hours ago

    Ontario, United States Insight Global Full time

    Required Skills and Experience *4-5 years of experience preferred· A+ and/or MCSA preferred· Good communication skills (verbal and written)· Ability to prioritize and execute tasks in high-pressure environment· Willingness to travelNice to Have Skills and ExperienceJob Description *The Helpdesk Analyst (II) will perform first level technical support and...

  • Help Desk Analyst

    1 week ago

    Ontario, United States Insight Global Full time

    The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The...

  • Help Desk Analyst

    1 week ago

    Ontario, United States Insight Global Full time

    The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The...

  • IT-Tech Support Analyst

    2 weeks ago

    Ontario, California, United States Cognizant Technology Solutions Full time

    This on-site position isopen to any qualified applicant in the United States. This position is on-site in Ontario, California and a qualified candidate must be local to the area. Practice - CIS - Cloud, Infrastructure, and Security ServicesAbout Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS),...

  • Technical Sales Engineer

    4 days ago

    Ontario, United States Amtec Human Resources Full time

    General Description: Our client is seeking a highly-motivated engineer to join our technical sales and process engineering team. The successful applicant will be involved in both project development and execution. The applicant will directly interact with clients to establish project requirements, develop conceptual solutions, and prepare commercial...

  • Business Analyst

    6 days ago

    Ontario, United States MyRecruiter Full time

    About the job Business Analyst (RPA) - Remote Initially WE ARE HIRING ! My recruiter Inc caters to grow the business to next level by providing professional services to empower the organizational values with right suitable candidate. Our mission is to provide the skilled professionals who will work with passion and dedication for the success of the...