Account Relations Manager

Account Relations Manager – Employee Benefits Join to apply for the Account Relations Manager – Employee Benefits role at Risk Strategies Company The Account Relations Manager (ARM) is a key member of the client account management department. Positioned in a team structure between the Account Manager and the Client Service Specialist (CSS), the ARM is an internal point of contact for performing moderate to complex client service needs. The ARM contributes to building and maintaining strong relationships with clients and insurance carriers. Under the direction of the Director of Account Management, the ARM works directly with specific Account Managers and CSSs as an in‑house support team member serving the same panel of clients. Strong inter‑team communication is essential. These clients have complex employee benefit programs consisting of group medical, dental, life, vision, pharmacy management, disability, and workplace benefits. The Account Relations Manager is expected to understand the specifics of each assigned client as proficiently and thoroughly as their teamed Account Managers do. This role requires the ability to coordinate effectively and independently with their assigned Account Managers, those clients they collectively serve and with the account‑specific Client Service Specialists. This position also works closely with insurance carrier partners to be able to fully support the Account Managers implement insurance programs, resolve benefit administration issues, and deliver ongoing superior customer service. Your Impact: Establishes and maintains strong relationships with Gehring Group/RSC clients and insurance partners. Anticipates clients’ service needs and delivers exceptional customer service daily in coordination with their aligned Account Managers. Manages the execution of the Summary of Benefits and Coverage (SBC), which includes requesting the documents from medical carriers, reviewing for accuracy, writing the cover letter, creating SBC supplements, and coordinating printing of documents as needed. Ensures client follows requirements related to the distribution of SBC to their staff. Assists Account Managers with group applications, renewal paperwork, implementations of carrier changes, new insurance products and modifications to existing benefits that include determining preferred transfer methods of enrollment data to carrier, executing group applications and plan documents within the designated timeline. Coordinates clients’ open enrollments, which may include establishing open enrollment formats and schedules, coordinating carriers’ attendance, requesting, and printing carrier/vendor materials, and managing the internal open enrollment calendar. Works with Account Managers to develop open enrollment presentations and works with the in‑house graphics team to create employee communication materials. Supports Account Managers during the renewal and implementation process by troubleshooting carrier and client questions, coordinating, and participating in calls with carriers, clients, and Bentek staff on behalf of the Account Manager. Assists with the completion of eligibility spreadsheets and files on behalf of clients during open enrollment process and works with carriers to ensure the timely receipt of data. With assigned Account Manager, resolves clients’ issues relative to escalated billing and eligibility, complex claims, high‑level appeals, benefit verifications, medical procedure authorizations and other ongoing plan administration complexities. Provides thorough benefits education to clients’ staff as necessary throughout the year. With Account manager, guides clients through the strategic development and implementation of wellness program initiatives, anticipates and supports clients’ needs regarding issues of compliance, legislation, health care reform and due diligence. Successful Candidates Will Have: Intermediate knowledge of various medical, dental, vision, retirement, life insurance and disability plans/programs. Basic knowledge of the Affordable Care Act, COBRA and other Federal and State regulations that relate to the administration of employee benefits plans. Excellent communication skills and ability to work in a team environment. Demonstrated ability to provide customer service by phone and in‑person. Ability to multi‑task and prioritize tasks in a fast‑paced environment. Self‑motivated and proactive regarding solving problems. Possess strong organizational and time management skills. Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel), BenTek, and social business platforms. Valid Florida Life, Health & Variable Annuities 2‑15 license or the ability to obtain one within first 90 days of employment is required. Valid FL Driver’s license is required. Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 200 offices and more than 5,300 employees as part of the Accession Risk Management Group family of companies. Industry recognition includes being certified a Great Place to Work in 2023 and on the Inc. 5000 list as one of America’s fastest growing private companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Seniority: Associate | Employment type: Full‑time | Job function: Customer Service | Industries: Insurance Referrals increase your chances of interviewing at Risk Strategies Company by 2x. #J-18808-Ljbffr