Service Advisor/Writer

3 weeks ago

St Petersburg, United States Rockstar Powersports St. Pete Full time

Job Title:            Service Advisor

Department:       Service

Supervisor:         Service Manager

Summary Description

Intake of customers’ powersports products, diagnose problems, and service needs; sell service and/or parts and communicate job status to customer.

Duties and Responsibilities

  • Ensure that repair orders are complete, legible and clearly described on the repair order.
  • Estimate costs and completion times at point of sale. Clearly communicate them to customer.
  • Review work-in-progress to ensure quality and timeliness.
  • Assist Service Technician to determine correct part numbers on repair orders and assist the Parts Department with picking and posting of parts used.
  • Make estimates for internal and wreck repairs with the assistance of the Service Manager.
  • Forward all customer paid, warranty, and internal repair orders.
  • Greet customer immediately, in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Notify customers ASAP of any changes, delays, or additional work needed.
  • Upsell additional services that would benefit the customer and their overall powersports experience.
  • Handle customer complaints reasonably, showing empathy and a positive attitude.
  • Give special attention to repeat repairs to ensure the situation is corrected.
  • Ensure customers’ powersports products are cleaner than when it was dropped off.
  • Perform other related duties as assigned or requested.

Supervisory Responsibilities

  • None

Qualifications & Job Requirements

  • Outgoing, friendly personality and superior communication and customer service skills.
  • Knowledge and experience with servicing of powersports and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale and parts & service management computer software or the ability to quickly learn.
  • Maintain a positive attitude and relationship with all other employees.
  • Ability to work a flexible schedule including weekends, holidays, and evenings.
  • Proficient in meeting deadlines on a timely manner.
  • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
  • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
  • High School Diploma or equivalent degree preferred. 
  • Valid driver’s license with motorcycle endorsement, and ability to be approved by the dealership’s insurance company based on MVR record.
  • Passion for the powersports lifestyle and community.
  • Attention to detail. 
  • High energy level needed.

Physical Demands

  • Requires the use of both hands.
  • Frequently required to bend, stop, crouch, reach, handle tools, and lift 50lbs of material.
  • Requires the ability to balance and push an 800+lb motorcycle and ability to maneuver watercraft while on their trailers.

Working Conditions

  • The noise level in the work environment is usually loud.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.
  • Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position.

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