Service Advisor/Writer

2 weeks ago

Saint Petersburg, United States Rockstar Powersports St. Pete Full time
Job DescriptionJob Description

Job Title: Service Advisor

Department: Service

Supervisor: Service Manager

Summary Description

Intake of customers’ powersports products, diagnose problems, and service needs; sell service and/or parts and communicate job status to customer.

Duties and Responsibilities

  • Ensure that repair orders are complete, legible and clearly described on the repair order.
  • Estimate costs and completion times at point of sale. Clearly communicate them to customer.
  • Review work-in-progress to ensure quality and timeliness.
  • Assist Service Technician to determine correct part numbers on repair orders and assist the Parts Department with picking and posting of parts used.
  • Make estimates for internal and wreck repairs with the assistance of the Service Manager.
  • Forward all customer paid, warranty, and internal repair orders.
  • Greet customer immediately, in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Notify customers ASAP of any changes, delays, or additional work needed.
  • Upsell additional services that would benefit the customer and their overall powersports experience.
  • Handle customer complaints reasonably, showing empathy and a positive attitude.
  • Give special attention to repeat repairs to ensure the situation is corrected.
  • Ensure customers’ powersports products are cleaner than when it was dropped off.
  • Perform other related duties as assigned or requested.

Supervisory Responsibilities

  • None

Qualifications & Job Requirements

  • Outgoing, friendly personality and superior communication and customer service skills.
  • Knowledge and experience with servicing of powersports and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale and parts & service management computer software or the ability to quickly learn.
  • Maintain a positive attitude and relationship with all other employees.
  • Ability to work a flexible schedule including weekends, holidays, and evenings.
  • Proficient in meeting deadlines on a timely manner.
  • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
  • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
  • High School Diploma or equivalent degree preferred.
  • Valid driver’s license with motorcycle endorsement, and ability to be approved by the dealership’s insurance company based on MVR record.
  • Passion for the powersports lifestyle and community.
  • Attention to detail.
  • High energy level needed.

Physical Demands

  • Requires the use of both hands.
  • Frequently required to bend, stop, crouch, reach, handle tools, and lift 50lbs of material.
  • Requires the ability to balance and push an 800+lb motorcycle and ability to maneuver watercraft while on their trailers.

Working Conditions

  • The noise level in the work environment is usually loud.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.
  • Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position.

  • Service Writer

    2 weeks ago

    Saint James, United States Smithwest Service Center Full time

    Job DescriptionJob DescriptionAre you passionate about automobiles and excellent customer service? Smithwest Service Center is looking for an experienced and knowledgeable Service Writer to join our team. As a Service Writer, you'll play a crucial role in bridging the gap between our customers and automotive technicians, ensuring top-notch service and...

  • Service Advisor

    5 days ago

    Saint James, United States Tantillo Auto Group Full time

    Job DescriptionJob DescriptionSMITHTWON VOLKSWAGEN, SERVICE ADVISOR - Service Writer - Service Consultant - Move Up In Your Career Today! Income Potential - The sky is the limit!Full-Time Position - Experience Preferred but not necessary.THE ALL NEW Smithtown Volkswagen is seeking a Service Advisor for our expanding business!!!Willing to train the right...

  • Service Advisor

    7 days ago

    Saint James, United States Tantillo Auto Group Full time

    SMITHTWON VOLKSWAGEN, SERVICE ADVISOR - Service Writer - Service Consultant - Move Up In Your Career Today! Income Potential - The sky is the limit!Full-Time Position - Experience Preferred but not necessary.THE ALL NEW Smithtown Volkswagen is seeking a Service Advisor for our expanding business!!!Willing to train the right person. we need Service Advisors...

  • Service Advisor

    5 days ago

    Saint Petersburg, United States Dayton Andrews Chrysler Dodge Jeep Ram Full time

    Job DescriptionJob DescriptionDayton Andrews St. petersburg, Chrysler Dodge Jeep Ram Fiat (Service Advisor)Service Advisor Job Description:The Service Advisor will act as the primary point of contact between service department customers, and the Dayton Andrews Service Team. The Service Advisor is responsible for facilitating the service and repair of...

  • Service Advisor

    6 days ago

    Saint Petersburg, United States AutoNation, Inc. Full time

    AutoNation Ford St. Petersburg At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...

  • Service Advisor/Writer

    2 weeks ago

    St Petersburg, United States Rockstar Powersports St. Pete Full time

    Job Title:            Service Advisor Department:       Service Supervisor:         Service Manager Summary Description Intake of customers’ powersports products, diagnose problems, and service needs; sell service and/or parts and communicate job status to customer. Duties and Responsibilities Ensure that repair orders are complete,...

  • Automotive Service Writer

    6 days ago

    Saint Johnsbury, United States Twin State Ford Full time

    Job DescriptionJob DescriptionJob Title: Automotive Service WriterLocation: Saint Johnsbury, VermontAbout Twin State Ford:Twin State Ford has been providing exceptional automotive services to the Saint Johnsbury community for over 30 years. Our dealership prides itself on excellent customer service and a commitment to quality. We are currently seeking a...

  • Automotive Service Advisor

    5 days ago

    Saint Petersburg, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in St. Petersburg, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented?...

  • Automotive Floating Manager

    1 week ago

    Saint Louis, United States Meineke - 407 Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationCareer AdvancementTraining and DevelopmentComprehensive Benefits PackageEmployee DiscountsPositive Work EnvironmentLocally-OwnedCutting-Edge Tools and Equipment:Work-Life BalanceJob SummaryWe are looking for an Automotive Floating Manager / Service Advisor to join our team. The ideal...

  • Service Advisor

    5 days ago

    Saint Petersburg, United States OneWater Marine Full time

    Service Advisors are responsible for providing an excellent customer service experience at their OneWater store. They are passionate about delighting customers and achieving or exceeding the customers’ expectations through timely service, done in a profitable and efficient manner. **Duties & Responsibilities** - Schedules service work, and processes...

  • Automotive Service Advisor Writer in Tri-cities

    2 days ago

    Saint Charles, United States Real Autohaus Automotive Full time

    **Are you tired of CSI scores affecting your pay plan that are not even your fault? Is your current workplace disorganized and chaotic? Aren't you getting the appreciation you deserve? If your answer is Yes to any of these questions Reach out to us and you may be the ONE we are looking for.** **We are looking for a Great Service Writer/Customer Service...

  • Automotive Service Writer

    1 month ago

    Saint Clair Shores, United States Midas of St. Clair Shores Full time

    Job DescriptionJob DescriptionAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.We are looking for Automotive Service Writer. This position is a Service Manager developmental...

  • Service Advisor

    7 days ago

    St Petersburg, United States Dayton Andrews Chrysler Dodge Jeep Ram Full time

    Dayton Andrews St. petersburg, Chrysler Dodge Jeep Ram Fiat (Service Advisor) Service Advisor Job Description: The Service Advisor will act as the primary point of contact between service department customers, and the Dayton Andrews Service Team. The Service Advisor is responsible for facilitating the service and repair of vehicles from start to finish. They...

  • Health Claims Advisor

    7 days ago

    Saint Petersburg, United States Superior Coverage Now LLC Full time

    **Job Post: Health Claims Advisor** **Job Title**: Health Claims Advisor **Company**: Superior Coverage Now LLC **Location**: St. Petersburg, FL Superior Coverage Now LLC, a leader in healthcare solutions, is in search of an accomplished Health Claims Advisor to join our dedicated team in St. Petersburg, FL. As a Health Claims Advisor, you'll play a...

  • Service Advisor

    7 days ago

    St Petersburg, United States AutoNation Full time

    AutoNation Ford St. Petersburg At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...

  • Sr. HR Advisor

    2 weeks ago

    Saint Petersburg, United States HR Elements Full time

    Job DescriptionJob DescriptionWho is Mainsail HR?Mainsail HR is a full-service outsourcing and consulting Human Resources solution for businesses of all sizes in Florida. We offer clients a truly unique experience  - a depth of resources and executive-level HR guidance available in larger firms, delivered through an interpersonal relationship typical of...

  • Private Health Advisor

    2 weeks ago

    Saint Petersburg, United States Harmony Health LLC Full time

    **Job Title**: Private Health Advisor **Location**: St. Pete, FL **Company**: Harmony Health Are you a motivated sales professional with a passion for helping others? Join our dynamic team as a Private Health Advisor in beautiful St. Pete, FL. We specialize in Health Insurance Sales, providing exceptional service to our clients while fostering an amazing...

  • Service Advisor

    6 days ago

    Saint Charles, United States Hawk Ford of St Charles Full time

    Job DescriptionJob DescriptionHawk Ford of Saint Charles is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. We are looking to hiring...

  • Advisor, CFP

    5 days ago

    Saint Louis, United States Moneta Full time

    Job DescriptionJob DescriptionCompany DescriptionMoneta is one of the nation’s largest independent Registered Investment Advisors (RIAs) now partnering with financial advisors who want to enhance their client service by completely reframing what it means to be an independent entrepreneur. You don’t have to give up ownership and control of your business...

  • Grant Writer

    5 days ago

    Saint Paul, United States United Family Medicine Full time

    Job DescriptionJob DescriptionDescription:United Family Medicine is a Federally-Qualified Health Center in St. Paul, where patients receive community-based Family Practice medical care in addition to mental health, dentistry, social work and other integrated services. When joining UFM, you become part of a diverse, inclusive, and welcoming team who are...