Junior Business Process Analyst
4 weeks ago
Before applying for this role, please read the following information about this opportunity found below.
Location: Detroit, MI (Hybrid, 3 days onsite)
Duration: 1+ year with potential extensions
Compensation: $22-25/hr on W-2 (no C2C or third-party candidates)
Overview:
Seeking a highly organized and proactive Business Process Analyst I to support our white label websites. This role will primarily focus on internal and external customer support, reconciliation of daily settlement activities, and the implementation of new operational processes. The ideal candidate will possess strong problem-solving skills, a collaborative attitude, and effective communication abilities.
Top Skills:
Strong organizational, critical thinking, and problem-solving skills
Proficient in MS Office, especially Excel
Excellent verbal and written communication
Positive attitude and effective time management
Key Responsibilities:
Provide high-quality customer support, managing escalations via support mailbox professionally and accurately.
Support customer satisfaction by delivering timely and consistent responses.
Use operational and payment expertise to aid in the implementation of new processes and improvements.
Monitor and reconcile daily settlement/payment activities, promptly addressing discrepancies.
Identify potential risks and escalate issues to leadership as needed.
Maintain updated desk policy and procedure documentation.
Perform miscellaneous duties as assigned.
Mandatory Skills:
Intermediate proficiency in MS Office Suite (Word, Excel, Access, Outlook)
Strong critical thinking and troubleshooting capabilities to address customer needs.
Excellent organizational and time management abilities.
Professional communication, both over the phone and in writing.
Ability to handle multiple tasks independently with a proactive attitude.
High integrity, motivation, and alignment with company values; maintains confidentiality when handling sensitive information.
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