Inside Sales Support Specialist

2 months ago

kannapolis, United States Kontek Industries Full time

Company Description

Kontek Industries designs, engineers, and manufactures physical security equipment, anti-terrorism force protection equipment, and armor systems. They support the missions of the Department of Defense, Department of Energy, Federal and State Law Enforcement, and Critical Infrastructure. Kontek is a leader in security and force protection, providing innovative systems to enhance survivability, reduce costs, and improve security operations across various industries.


Job Title: Inside Sales Support Specialist (Full-Time, In-Office)

Location: Kannapolis, NC

Reports To: Director of Sales


Job Summary:

We are seeking a motivated and detail-oriented Inside Sales Support Specialist to join our dynamic sales team. As a full-time, in-office team member, you will provide vital administrative and sales support to ensure the smooth functioning of the sales process. You will be responsible for assisting the sales team with customer inquiries, order management, and maintaining CRM data. This position is key to supporting overall sales efforts by managing day-to-day operational tasks and delivering exceptional customer service.


Key Responsibilities:


Sales Support & Administration:

  • Provide timely and effective support to the sales team by preparing sales documents such as quotes, proposals, and contracts.
  • Assist in the management and processing of sales orders, ensuring accuracy and timely submission.
  • Coordinate with cross-functional teams, including marketing, logistics, and customer service, to ensure seamless communication and follow-up on orders.
  • Maintain accurate records of sales activities, customer interactions, and orders within the company’s CRM system.


Customer Communication:

  • Serve as the primary point of contact for incoming sales inquiries, providing prompt responses and directing inquiries to the appropriate sales representatives.
  • Assist customers with product information, pricing, availability, and order status updates.
  • Address customer concerns and escalate issues to the appropriate team members to ensure customer satisfaction.


Order Processing & Fulfillment:

  • Work closely with the sales team to manage the entire order cycle, from initial customer inquiry to order fulfillment and delivery.
  • Coordinate with the warehouse, shipping, and operations teams to ensure orders are processed efficiently and meet customer expectations.
  • Track and monitor the progress of sales orders, resolving any issues related to order fulfillment, shipping delays, or product discrepancies.


CRM & Data Management:

  • Update and maintain customer information, leads, and opportunities in the CRM system to ensure data accuracy.
  • Generate reports on sales activities, pipeline progress, and key performance metrics for management review.
  • Analyze customer trends, order histories, and feedback to provide insights for future sales strategies.


Sales Team Coordination:

  • Support the sales team with scheduling meetings, setting up presentations, and preparing sales materials.
  • Assist with sales training sessions, product launches, and promotional campaigns.
  • Help manage calendars, meeting agendas, and other administrative duties as required by the sales team.


Market Research & Lead Generation:

  • Conduct research on potential leads, industries, and competitors to assist the sales team in identifying opportunities.
  • Collaborate with the marketing team to qualify leads and develop strategies for targeting new customers.
  • Monitor market trends and report findings that could impact sales strategies.


Qualifications:

  • Bachelor’s degree in Business, Marketing, or a related field preferred.
  • 2+ years of experience in a sales support, inside sales, or administrative role within a sales department.
  • Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a collaborative sales team.
  • Experience in B2B sales or the industry relevant to the company’s products/services is a plus.


Key Competencies:

  • Customer-focused with a strong sense of urgency and problem-solving skills.
  • Highly organized and able to work in a fast-paced environment with strict deadlines.
  • Ability to handle sensitive information and maintain confidentiality.
  • Team player with excellent interpersonal skills and a positive attitude.


  • Inside Sales Support Specialist

    2 months ago

    Kannapolis, United States Kontek Industries Full time

    Company DescriptionKontek Industries designs, engineers, and manufactures physical security equipment, anti-terrorism force protection equipment, and armor systems. They support the missions of the Department of Defense, Department of Energy, Federal and State Law Enforcement, and Critical Infrastructure. Kontek is a leader in security and force protection,...

  • Inside Sales Support Specialist

    4 weeks ago

    kannapolis, United States Kontek Industries Full time

    Company DescriptionKontek Industries designs, engineers, and manufactures physical security equipment, anti-terrorism force protection equipment, and armor systems. They support the missions of the Department of Defense, Department of Energy, Federal and State Law Enforcement, and Critical Infrastructure. Kontek is a leader in security and force protection,...

  • Sales Support Specialist

    2 weeks ago

    Kannapolis, North Carolina, United States Kontek Industries Full time

    About the Role:Kontek Industries is seeking an experienced Inside Sales Support Specialist to join our sales team. As a key member of our dynamic team, you will provide essential administrative and sales support to ensure the smooth functioning of our sales process.Key Responsibilities:Sales Support & Administration:Prepare sales documents, including quotes,...

  • Sales Support Specialist

    3 weeks ago

    Kannapolis, North Carolina, United States Kontek Industries Full time

    About the RoleKontek Industries is seeking a highly organized and detail-oriented Sales Support Specialist to join our dynamic sales team. As a full-time, in-office team member, you will provide vital administrative and sales support to ensure the smooth functioning of the sales process.Key ResponsibilitiesProvide timely and effective support to the sales...

  • Sales Director

    3 weeks ago

    Kannapolis, North Carolina, United States Park Lawn Corporation Full time

    Sales Manager Job DescriptionThis position is responsible for leading the sales team to achieve business goals and objectives. The Sales Manager will develop and implement sales strategies, manage sales performance, and provide coaching and training to sales staff.Key Responsibilities:Lead and manage the sales team's performance through effective performance...

  • Sales Director

    4 weeks ago

    Kannapolis, North Carolina, United States Park Lawn Corporation Full time

    Sales Manager Job DescriptionAt Park Lawn Corporation, we are seeking a highly motivated and experienced Sales Manager to join our team. As a Sales Manager, you will be responsible for leading and managing the sales team's performance, developing and implementing sales strategies, and generating sales leads through community involvement and civic...

  • Sales Director

    3 weeks ago

    Kannapolis, North Carolina, United States Park Lawn Corporation Full time

    Job SummaryThis is a Sales Manager position at Park Lawn Corporation. The successful candidate will be responsible for creating and driving sales strategies and performance to ensure the business meets or exceeds Standards.Key ResponsibilitiesLeads and manages the sales team's performance through effective performance management, coaching, disciplinary...

  • Sales Associate

    4 weeks ago

    Kannapolis, North Carolina, United States Walmart Full time

    Walmart Supercenter Dr Ne - Retail Sales / Store Associate / Team Member / from $14 to $26-hr **Job Summary:** As a Sales Associate at Walmart, you will be responsible for providing excellent customer service and ensuring that customer orders are filled accurately and efficiently. **Key Responsibilities:** * Review customer orders and locate merchandise...

  • Seasonal Sales Associate

    4 weeks ago

    Kannapolis, United States GameStop Full time

    GameStop - 2233 Spider Dr NE Kannapolis [Retail Sales / Store Associate / Team Member] As a Sales Associate at GameStop you'll: Provide best-in-class customer service by promptly greeting guests, assisting with their video gaming needs, recommending additional items and expressing gratitude to every guest for choosing GameStop; Fully support the overall...

  • New Home Sales Representative

    4 weeks ago

    Kannapolis, North Carolina, United States True Homes Full time

    Unlock Your Sales Potential with True HomesAre you a results-driven sales professional seeking a new challenge? Do you have a passion for delivering exceptional customer experiences and driving sales growth? True Homes is a leading national homebuilder seeking a highly skilled Sales Associate to join our dynamic team.About the Role:Sell new, high-quality...

  • Sales Representative

    4 weeks ago

    Kannapolis, North Carolina, United States Zips Car Wash Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Sales Advisor to join our team at Zips Car Wash. As a Sales Advisor, you will play a key role in creating a positive and light-hearted atmosphere for our customers, ensuring they have a enjoyable experience while cleaning their cars.ResponsibilitiesWelcome and engage with customers in a...

  • Breastfeeding Support Specialist

    4 weeks ago

    Kannapolis, North Carolina, United States Cabarrus Health Alliance Full time

    Job SummaryWe are seeking a highly motivated and compassionate Breastfeeding Peer Counselor to join our team at Cabarrus Health Alliance. As a Breastfeeding Peer Counselor, you will play a vital role in supporting and empowering breastfeeding mothers to achieve their breastfeeding goals.Key ResponsibilitiesProvide individualized support and guidance to...

  • Experienced Flooring Sales Professional

    4 weeks ago

    Kannapolis, North Carolina, United States CARPET CONNECTION OF CABARRUS Full time

    Job OpportunityWe are seeking a skilled and customer-focused Flooring Sales Associate to contribute to our team's success at Carpet Connection of Cabarrus.Key ResponsibilitiesProvide exceptional customer service by greeting each customer with a smile and offering assistance while they shop.Drive sales growth by participating in targeted product promotions...

  • Sales Associate

    3 weeks ago

    Kannapolis, North Carolina, United States Harbor Freight Tools Full time

    Job Description: A valued member of a high-performing team, empowered to deliver exceptional customer experiences. Key responsibilities include handling sales transactions, promoting company programs, and maintaining a safe and organized store environment. Why Work with Us: Competitive hourly rateComprehensive benefits packageOpportunities for career growth...

  • Asset Protection Specialist

    2 months ago

    Kannapolis, United States Home Depot Full time

    Home Depot - JobID: EB0C5435F2C048159CD1B139A73BC0B5 [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...

  • Pediatric Clinic Specialist

    4 weeks ago

    Kannapolis, North Carolina, United States Atrium Health Full time

    Patient Services Specialist - Pediatric ClinicWe are seeking a skilled Patient Services Specialist to join our Pediatric Clinic team in Kannapolis. As a key member of our healthcare team, you will provide exceptional patient care and support to our young patients and their families.Key Responsibilities:Provide administrative support to the clinic team,...

  • Breastfeeding Peer Counselor

    4 weeks ago

    Kannapolis, North Carolina, United States Cabarrus Health Alliance Full time

    Job Title: Breastfeeding Peer CounselorJob SummaryThe Cabarrus Health Alliance is seeking a highly motivated and compassionate Breastfeeding Peer Counselor to join our team. As a Breastfeeding Peer Counselor, you will play a vital role in supporting and educating prenatal and breastfeeding women participating in our WIC program.Key ResponsibilitiesProvide...

  • Clinical Health Specialist

    4 weeks ago

    Kannapolis, North Carolina, United States Atrium Health Full time

    Job SummaryWe are seeking a highly skilled and motivated Clinical Health Specialist to join our team at Atrium Health. As a key member of our health and wellness program, you will play a critical role in promoting healthy lifestyles and preventing chronic diseases among our community employers and employees.Key ResponsibilitiesCollaborate with our Employers...

  • Customer Relations Product Specialist

    4 weeks ago

    Kannapolis, North Carolina, United States Hilbish Ford Full time

    Work-Life Balance:At Hilbish Ford, we prioritize a healthy work-life balance, recognizing the importance of personal time. Our sales professionals enjoy a unique schedule with an average 40-hour workweek and a guaranteed two-day weekend every week, allowing for a better quality of life.Compensation and Benefits:We offer a competitive compensation package,...

  • Customer Relations Product Specialist

    4 weeks ago

    Kannapolis, North Carolina, United States Hilbish Ford Full time

    Job OverviewAt Hilbish Ford, we prioritize a healthy work-life balance for our sales professionals. Our unique schedule offers an average 40-hour workweek and a guaranteed two-day weekend every week, ensuring your personal life is not compromised by career growth.Compensation and BenefitsWe offer up to $4,000 per month guarantee for qualified candidates,...