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Window Installer Lead
4 months ago
A reputation that stands apart
We've long understood that a quality experience is in the details. All the care, pride, professionalism, and craftsmanship we put into our products would mean little without the very best professional installationwhich is why we con't just take pride in our installers and technicians, we celebrate them.
Top-to-bottom expertise
Our installers are techniciansbut they are also customer-service specialists and brand stewards. You'll represent our brand and be called on to solve customer questions and provide reassurance.
A legacy of innovation
Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right.
Job Details
This position earns commission in addition to base pay. Successful candidates in this role are expected to earn $27.19-48.95 hourly + $192 in weekly commission, Base pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. PURPOSE: Renewal by Andersen is looking for accomplished, driven and motivated Lead Installers to help perfect our customer's experience in upgrading their homes. The Lead Installer is responsible for window and door installation of a single job site. Ensures customer satisfaction, pre-arrival planning for materials and resources, confirms measurement of window and doors prior to the commencement of work, performs routine to complex window or door installations, and proper work site shut down. Provides direction and/or training to an Installer in accordance with Renewal by Andersen's guidelines. It Takes the Best to Make the Best We're looking for the top Window and Door Installers in the industry Are you a craftsperson who wants to bring your skills and expertise to one of the premiere home-improvement service providers in the country? Renewal by Andersen was founded with a mission to redefine the industry and to offer a different-and better-window replacement experience. Our Signature Service is an exclusive combination of the best people in the industry, a superior process, and an exclusive product. From design and sales through installation and service, we own the entire process-giving our homeowners a single point of contact and creating a most streamlined, hassle-free, white-glove renovation experience. We've long understood that a quality experience is in the details. All of the care, pride, professionalism, and craftsmanship we put into our products would mean little without the very best professional installation-which is why we don't just take pride in our installers, we celebrate them. We're not alone in that-read just a handful of reviews from some of our more than 500,000 happy customers across the nation, and you will hear them singing the praises of our Certified Master Installers. If you are professional craftsperson who is experienced in installing windows in homes of all shapes, sizes, and styles, we want to hear from you. We bring on folks who are proud of the work they do and the products they install, and who are dedicated to working with individual homeowners and going the extra mile whenever necessary (and often even when it's not). Why We're Different Our installers are technicians-but they are also customer-service specialists and brand stewards. As a Lead Installer, you will need both: Construction Aptitude Variations in wall materials and thickness Different types of casings or sill constructions Changes from house settling Unforeseen structural damage Soft Skills to serve as the "face" of Renewal by Andersen by: Taking time to get to know the homeowners Explaining to them what will happen throughout the day Answering any questions that come up Asking the happy homeowner for an online review at the conclusion of the job Qualifications Do you have: High School diploma or equivalent Minimum of 5 years Window installation and remodeling experience preferred Minimum of 5 years managing job sites and leading crews in a construction environment preferred Ability and willingness to coach and mentor other installers A proven track record of superior workmanship. Scheduled availability to work when homeowners are available and in their homes (between the hours of 7 a.m. - 7 p.m.) Ability to lift up to 83 pounds. Working knowledge of hand and power tools Valid driver's license Able to communicate effectively with peers and homeowners. Ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach, and the ability to maintain perspective under demanding conditions. Able to organize tasks and jobs requirements. Proficient in the use of tools and equipment. Empathy and customer service skills. A strong sense of accountability-and an equally strong sense of teamwork Diagnostic skills: assessment, problem solving, and decision making Self-motivation, time- and work-process management skills, and the ability to work independently. Then we have: Excellent, competitive base with bonus structure Profit Sharing Generous benefits and retirement plans Fit for Work Program Year-round installation work Certified Master Installer program (training and certification) Opportunities for advancement and career development A chance to help people transform their homes and their lives CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We're committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing. By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, "RbA"). In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
