ServiceNow Architect

Title: ServiceNow Architect Location: Tallahassee, FL Duration: Long term contract Job Description: Oversee ServiceNow product development from planning through implementation and post deployment support Manage product development timelines, feature delivery, and release schedules Translate business requirements into actionable development and delivery plans Monitor and report on product performance, risks, and readiness for release Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors Facilitate collaboration between enterprise architecture, developers, and business owners Motivate and manage team members to achieve project and product delivery objectives Define, implement, and monitor application governance policies for ServiceNow modules and integrations Ensure consistent standards are applied across all ServiceNow applications, including development, testing, deployment, and retirement Conduct regular reviews of application configurations, workflows, and customizations to maintain compliance with organizational and regulatory standards Collaborate with stakeholders to ensure alignment between business needs, technical constraints, and governance policies Provide oversight for platform configuration, enhancement, and integration activities Ensure adherence to ServiceNow best practices, workflows, modules, and system integrations, including API integrations with internal and external systems Support prototyping, solution testing, and technical evaluations prior to production releases Manage or coordinate CMDB structure, data quality, and governance processes Oversee ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration Ensure accurate and reliable data collection for IT assets and configuration items Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint planning, and iterative development cycles Coordinate development priorities with stakeholders and adjust delivery plans as needed Ensure compliance with government IT governance requirements, including Florida IT rules (60GG-1 through 5, F.A.C.) Align product development activities with enterprise architecture, accessibility, and security standards Communicate technical and functional information clearly to business owners, leadership, and technical teams Present product functionality, performance metrics, delivery progress, and risk mitigation plans Facilitate training, knowledge transfer, and guidance for business users impacted by ServiceNow changes Recommend and implement process improvements to enhance product delivery and platform performance Collect and integrate feedback from users to support continuous improvement initiatives Monitor quality of deliverables and ensure adherence to project standards and organizational best practices Maintain accurate documentation of ServiceNow configuration, CMDB structures, and Discovery processes Produce regular reports on project status, product readiness, and risk mitigation efforts Document lessons learned and provide recommendations for future platform enhancements Support internal business teams and end-users through training sessions, workshops, or onboarding related to new ServiceNow capabilities Required: Minimum 7 years in IT product development and experience managing product development timelines, release planning, feature delivery, and post-deployment support Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations Experience managing CMDB structure, data quality, and governance Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration Strong ability to communicate complex technical information to business owners, leadership, and technical teams Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps ServiceNow System Administrator Certification Preferred: Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness Experience integrating continuous improvement practices and incorporating user feedback into product enhancements Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes Certified Implementation Specialist (CIS) - ServiceNow Project Management Professional (PMP) ITIL Foundation or Agile/Scrum certification recblid d8bhvkqf6qbd35mpm8up7xw3jemrja