ServiceNow Architect

6 days ago

Tallahassee, Florida, United States SGS Technologie Full time $80,000 - $120,000 per year

Job Title:
ServiceNow Architect

Location:
Tallahassee, FL

Duration:
Long-Term Contract

Duties and Responsibilities:

  • Oversee ServiceNow product development from planning to post-deployment support.
  • Manage development timelines, feature delivery, and release schedules.
  • Translate business requirements into actionable development plans.
  • Lead cross-functional teams, ensuring collaboration across technical, business, and vendor teams.
  • Implement and monitor application governance for ServiceNow modules and integrations.
  • Ensure adherence to ServiceNow best practices and integration standards.
  • Manage CMDB structure, data quality, and Discovery tool implementation.
  • Support Agile or Scrum delivery processes, including sprint planning and backlog management.
  • Ensure compliance with Florida IT governance rules and enterprise standards.
  • Communicate technical and functional updates to stakeholders.
  • Recommend and implement continuous improvement initiatives.
  • Maintain documentation of configurations, CMDB structures, and Discovery processes.
  • Provide user training and support for new ServiceNow features.

Education / Certifications:

  • Bachelor's Degree in Computer Science, Information Systems, IT, or related field (or equivalent work experience).
  • Required:
    ServiceNow System Administrator Certification
  • Preferred:
    Certified Implementation Specialist (CIS), PMP, ITIL Foundation, or Agile/Scrum Certification.

Required Experience:

  • IT Product Development & Lifecycle Management:
    Minimum 7 years in IT product development, managing timelines, release planning, feature delivery, and post-deployment support.
  • Cross-Functional Leadership:
    Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments.
  • ServiceNow Platform Expertise:
    Hands-on experience with ServiceNow development, implementation, enhancement, workflows, modules, and system integrations.
  • CMDB & Discovery Tool Oversight:
    Experience managing CMDB structure, data quality, governance, and ServiceNow Discovery tool implementation, including automated asset discovery and integration.
  • Stakeholder Communication & Collaboration:
    Strong communication skills; proficiency with SharePoint 365, Microsoft Project, and Azure DevOps.

Preferred Experience:

  • Alignment with enterprise architecture principles.
  • Experience in software quality, testing, prototyping, and validation.
  • Process improvement and continuous delivery practices.
  • Exposure to government or large-scale enterprise projects.
  • Customer-facing or training support experience.

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