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Service Delivery Manager

3 months ago

Knoxville, United States Clean Harbors Full time
Safety-Kleen in Knoxville, TN  is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. This role does this while still having a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.
  Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.  Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
  Why work for Clean Harbors?
  • Health and Safety is our #1 priority and we live it 3-6-5
  • Focus on maintaining sustainability and cleaning the Earth 
  • Recruiting Pay range
  • Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
  • Opportunities for growth and development for all the stages of your career
  • Company paid training and tuition reimbursement
  • Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
  • Train, develop, and manage sales and service route drivers
  • Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
  • Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
  • Fulfill duties of route driver when s/he is absent
  • Provide field coaching and sales training to route drivers
  • Meet with customers periodically to discuss needs
  • Increase sales portfolio by identifying opportunities
  • Schedule services to prevent and resolve route issues and complaints
  • Ensure completion and organization of all mandated paperwork and files.
  • Follow all local, state (provincial) and federal compliance regulations and rules
  • Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
  • Safely observe all corporate operating guidelines and procedures
  • Observe all company environmental health and safety operating guidelines
  • Perform other duties as assigned
  • Class B CDL
  • Obtain Hazmat and Tanker endorsements within 90 days of employment
  • Leadership experience
  • Intermediate computer skills
  • Excellent customer service skills 
  • Excellent organization and attention to detail
  • Perform physical functions per job requirements
  • Successfully complete a background check, drug test, and physical, by position
Preferred Qualifications:
  • Previous route driver experience
  • Previous dispatch/logistics experience
  Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state/provincial, or local protected class.    Clean Harbors is a Military & Veteran friendly company. *SK