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Client Support Representative

2 months ago

West Palm Beach, United States ProSource Full time

ETC Florida

We've been voted as one of the Best Places to Work according to the South Florida Business Journal, by our employees for the past 2 years. Are you interested in joining a company that listens to your input, helps you grow in the position with training and tuition reimbursement, offers you FREE Health Insurance, Paid Time Off, Holidays, and Company Picnics, Holiday Parties, Happy Hours, BBQ, and more?

We are one of the largest low voltage Installation companies in the Southeast. We help our clients with everything from Home Theaters to Security to Lighting Systems and more. Our clients expect the best in quality, professionalism and innovation.

Our vision is to WOW and AMAZE our clients by automating and integrating their technology. We are certified as the best in the business by a third-party industry group, have won numerous awards for design and installation, have the largest 24/7 service department, have over 4,000 clients and have been in business for 37 years and going strong

We are looking for a highly motivated, professional and organized individuals to join our organization as a Client Service Specialist - (Phone based). This position requires someone who is empathetic, enthusiastic and understands how to deescalate a client experiencing a problem they require assistance with.

Responsibilities

• Services existing accounts and answer inbound calls

• De-escalate client concerns and empathy as you schedule technicians to roll out for a trouble call.

• Initial capture of information and scheduling of service calls

• Upon training, resolve some client complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

• Tier 1 client phone support. As needed, gather as much data on troubles to assist field staff to help complete trouble call.

• Outbound calling to existing clients for client satisfaction surveys

• Outbound calling to existing clients for upgrade opportunity

• Outbound calling to existing clients for maintenance plan opportunities.

• Provide product education

Skills

• College Graduate Preferred

• Calm, empathy, solution-oriented, positive approach to client communication

• 5+ years of experience in a multi-product company with direct client interaction experience on the phone.

• Organized and effective time management.

• Ability to deliver consistently on reporting requirements and activity sheets.

• Ability to multitask, react and redirect as necessary.

• Commitment and enthusiasm to participating in a high energy environment committed to success and growth.

• Proficient in Microsoft Suite of Products

• Must have excellent communications skills; excellent command of the English language

• Excellent follow-up skills and attention to details with a focus on setting goals and deadlines.

Compensation

o Employee Purchase Discount

o Employee Events and Activities

ETC FLORIDA, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Our MISSION:

We WOW & AMAZE our clients by servicing, automating and integrating technology in their home or business.

Our core values as a company are:

• SERVICE THE CLIENT ABOVE ALL ELSE

• BE SOLUTION ORIENTED, CREATIVE AND INNOVATE

• BE POSITIVE, ENTHUSIASTIC & ENJOY WHAT YOU DO

• EXHIBIT HONEST, RESPECT AND INTEGRITY

• WORK AND ACT AS A TEAM

Work Location: In person

Compensation: $15.00 - $17.00 per hour

For the past 2 years, our employees have voted us as THE BEST PLACE TO WORK in South Florida. Not only are we thrilled by this honor, we are looking to add to our team and grow

If you want to work at a company that takes your input and does something with it, a company that invests in the training of it's employees with over 100 hours of dedicated training time every year, and has tons of employee recognition and appreciation events like happy hours, free massages, mid day movies and much more as well as fully paid employer health plan, annual bonus payouts, PTO and more then we are the right fit.

It is our employees that have made ETC Florida the largest company of our kind in South Florida. Our goal is to WOW and AMAZE our clients by automating and integrating their technology.

What makes ETC Florida unique:

  • Award winning installations and HTA Estate Level Certified
  • Largest in-house service department available 24/7/365
  • Over 35 years of experience and reliability with thousands of satisfied clients
We have defined 5 core-values that help guide us in every interaction we have with our clients, our teammates and our vendors. They are:
  • Service the Client Above all Else
  • Be Solution-Oriented, Creative & Innovate
  • Be Enthusiastic, Positive and Enjoy What You Do
  • Exhibit Honesty, Respect & Integrity
  • Work & Act as a Team


Become a part of one of the fastest growing industries and the future of residential and commercial technology