Account Director
3 weeks ago
Overview:
Join Our SpiroVerse?
THIS IS A REMOTE OPPORTUNITY IN THE US.
The Account Director focuses on existing account retention and growth within their portfolio. Efforts include maintaining strong client relationships, a strategic understanding of the client's program, potential account growth opportunities, and developing plans to penetrate these opportunities. The Associate Account Director will maintain repeat business while potentially participating in developing new opportunities. You will work independently and with cross-functional teams to meet your client's objectives while achieving individual and company revenue and profitability goals.
Company Overview
Spiro is a global agency and together we create experiences and events that defy gravity. Where strategic creative meets advanced digital solutions enabling customers to experience brands in any space and time.
We boldly go where no experience has gone before. We are storytellers and story makers; we are fearless dreamers of the what if and are pioneers of innovation and perfection in our craft. We empower each other and partner to launch brands into their experiential orbit. Come. Join Our SpiroVerse and Experience Brand Gravity.
Learn more about who we are here
Responsibilities:- Lead account team to strategically manage existing client exhibition programs to ensure client retention and portfolio growth.
- Proactively provides information to clients to assist in securing future business.
- Attends industry events, meetings, and local association meetings to provide maximum exposure for the Company and network/build relationships with targeted prospects.
- Maintains current knowledge of the Tradeshow Industry and our competitors. Work in partnership with all internal teams, most notably SVP and EVP of Corporate Accounts, to help close new business opportunities for the company.
- Conduct meetings with clients to define client marketing goals and objectives.
- Work with creative teams to develop solutions that meet client goals in keeping with client budget parameters.
- Work with creative team, external suppliers, and production/estimator to develop accurate cost estimates. Ensure appropriate approvals are obtained prior to submission to client.
- Work with show management, vendors, and strategic partners to ensure compliance with rules/regulations, strategic focus, and timeliness. Ensure project milestones are established and measurable.
- Ensure effective client communications including documentation, project timelines, progress, and verbal discussions.
- Monitor job costs throughout the project to ensure profitability and recommend corrective measures if needed.
- Submit accurate and reliable annual sales/profit plans and monthly sales forecasts.
- Maintain open and ongoing communication with current clients; ask for and encourage feedback frequently to ensure their needs/expectations are consistently met/exceeded.
- Facilitate annual/bi-annual client reviews to ensure customer satisfaction.
- Resolve billing disputes and assist with client collections, as necessary.
- Meet with clients regularly and attend client events and shows and conduct client reviews/satisfaction surveys to ensure client satisfaction.
- Adhere to all company policies, procedures, and business ethics codes (CORE Values)
- Perform other related duties as required.
Qualifications:
We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply
- Bachelors degree, preferably business/marketing/communications emphasis or equivalent industry experience
- 6+ years prior sales experience in agency or exhibit environment with an emphasis on new business development
- 3+ years consultative account management experience preferably in custom product/marketing solutions, events, tradeshow, or advertising industry
- emphasis in new business development
- Proven record of accomplishment of success with cold calling, networking, and relationship development, with a focus on consultative selling
- Experience selling at the C-level
- Proven ability to drive ROI-focused marketing solutions
- Proven ability to develop value-added marketing solutions for clients
- Strategic, solution-based problem-solving skills
- Trade show/convention industry experience a plus
- Experience developing targeted solicitation plans to secure key accounts
- Dynamic, consultative, and influential sales communications style
- Demonstrated proficiency in developing short-term and long-term vision and strategy to achieve targeted sales objectives in a fast-paced environment
- Strong presentation skills
- Ability to negotiate sales contracts
- Ability to develop outstanding relationships with clients and internal team members at all company levels.
- Proficient computer skills to include Microsoft Office Suite
- Experience with Salesforce.com
Work Environment:
Attributes
- Strong negotiation skills
- Strong oral and written communication skills
- Results-oriented individual with proven sales success
- Effective interpersonal skills
Benefits
- Remote Environment
- Full Benefits Package
- 401K Vesting Immediately
- Psychological Safety
- Diversity, Inclusivity and Belonging Culture
- Employee Led Resource Groups
- SpiroYOU Professional Development & Learning Program
- Employee Events
Our Process
Our interview process is hand-crafted for our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social media channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.
#LI-SK1
#LI-Remote
EEO Information:We are making intentional efforts to promote positive work environments that welcome a variety of backgrounds. We are an equal opportunity employer and understand that for our community to thrive, we must appreciate and celebrate each one of our team members own uniqueness.
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