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A leading consultancy is seeking a Senior Business Analyst with deep expertise in ServiceNow to join a dynamic team supporting enterprise clients across the US. This is a fantastic opportunity for someone who thrives in stakeholder-facing roles and enjoys driving meaningful change through smart, scalable solutions. What you'll be doing: Leading workshops and translating business needs into actionable ServiceNow solutions Designing and implementing modules across ITSM and ITOM Reviewing and optimising Knowledge Article (KA) Management and Service Catalogue structures Supporting data mapping, testing, and UAT processes Acting as a trusted advisor to clients and mentoring junior consultants What we’re looking for: 5+ years’ experience as a Business Analyst, ideally in ITSM consulting Proven track record with ServiceNow implementations Strong understanding of ITIL processes Experience with Knowledge Articles, Service Catalogue review, and ideally some exposure to Remedy Excellent communication and stakeholder engagement skills This is an exciting pure-play ServiceNow consultancy who are growing their US operations and already have a strong foothold with existing clients in Charlotte. Please apply now online for a confidential conversation. Location: Charlotte, NC Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting and Financial Services #J-18808-Ljbffr
