Technical Manager – Cloud Operations and Support

8 hours ago

mckinney, United States Codebase Inc Full time

Technical Manager – Cloud Operations and Support

McKinney, TX

1 Year


  • •Need to be technically skilled to answer customer queries regarding Cloud technologies. Guide team members to troubleshoot & resolve technical issues.
  • •Hands-on experience in Cloud Operations and AZURE IaC projects.
  • •Hands-on experience in Terraform.
  • •Experience in developing infrastructure and application deployment automation.
  • •Experienced in various AZURE services, including RDS.
  • •Manage resources to deliver projects on time with quality as the primary goal.
  • •Good exposure in Ansible, SQL, Tomcat/WebLogic.
  • •Own team deliverables including but not limited to RCA’s, Bug fixes, Reports, and minor enhancements.
  • •Need to have complete accountability and ownership.
  • •Should be driving the inflight issues and driving solutions.
  • •Should have hands-on experience in Stakeholder and Project Management.
  • •Act as the SPOC for customer and internal stakeholders from the technical standpoint.
  • •Should practice the Agile way of working and collaborate with geographically distributed teams in multiple time zones.
  • •Assist with internal and external communication, improving transparency, and radiating information.
  • What you will do:
  • •Leading Cloud Operations and Support teams. Own team deliverables including but not limited to RCA’s, Bug fixes, Reports, and minor enhancements.
  • •Stakeholder management
  • •Understanding requirements and converting them to user stories
  • •Estimation of efforts
  • •Resource Planning
  • •Responsible for delivery and governance
  • •Represent the team in daily calls and weekly and monthly governance calls with the customer.
  • •On-board and plan new resources for the project.
  • •Reporting project status to internal and external stakeholders
  • •Engage in delivery sync-up.
  • •Drive daily scrum calls with the Cloud Operations and Customer Support team and tracks the project progress.
  • •Manage invoices.
  • •Track burn rate and course correction of the project execution path.

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