Executive Director of Operations

Founded in 2022, 3M’s Services LLC (Michelle’s Mindful Movements) is a mission-driven agency providing high-quality support to individuals with intellectual and developmental disabilities (IDD) and mental health diagnoses across North Carolina. Inspired by the founder’s late sister, Tamara Michelle Martin, our company was built on a foundation of compassion, integrity, and purpose. Every service we provide is a reflection of our commitment to “Making the Impossible Possible” empowering individuals to live with dignity, independence, and opportunity. Our motto, “Making the Impossible Possible,” is more than words — it’s how we approach every individual, every family, and every challenge. Whether it's residential support, respite care, peer support, or employment assistance, our team shows up with compassion, patience, and the drive to make a real difference. Why Choose Us Modern Office Setting that fosters collaboration and creativity Opportunities for Growth : We are committed to helping you grow both professionally and personally Field Work that lets you make a direct impact on the lives of individuals in your community Job Overview As the Executive Director of Operations at 3M’s Services LLC, you will be the driving force behind our mission to deliver high-quality, person-centered services that empower individuals with intellectual and developmental disabilities and mental health needs. Your leadership will shape a culture of excellence, accountability, and inclusion—ensuring compliance with NCDHHS, 1915(i), and 1915(c) Medicaid waiver standards. You will work collaboratively with the QIQA, Clinical, and HR/Finance Directors to strengthen operational systems, enhance quality outcomes, and ensure every member of our team is equipped to thrive. If you are a strategic leader who believes in combining structure with compassion, this is the perfect opportunity to make a meaningful impact. Responsibilities Provide executive oversight of all agency operations to ensure regulatory compliance, fiscal responsibility, and quality performance. Partner with the QIQA Director to implement continuous quality improvement and maintain alignment with 10A NCAC 27G and DHHS provider standards. Collaborate with senior leadership to develop and execute strategic plans that enhance service delivery and operational efficiency. Oversee budgeting, contracting, and business development activities to support long‑term growth. Cultivate a culture of teamwork, inclusion, and professional accountability across all departments. Lead process improvement initiatives, using data and feedback to optimize organizational performance. Mentor and develop department leaders to strengthen internal capacity and leadership pipelines. Represent 3M’s Services LLC in communications with Managed Care Organizations (MCOs), community partners, and regulatory agencies. Qualifications Master’s degree in Human Services, Public Administration, Psychology, Social Work, or related field (required). 3–5 years of senior leadership or executive management experience, ideally within human services, behavioral health, or I/DD settings. 2–3 years of experience with Medicaid‑funded programs under 1915(i) or 1915(c) waivers. Proven success in strategic planning, quality assurance, and operations management. Knowledge of NCDHHS regulations, MCO requirements, and person‑centered care standards. Strong communication, leadership, and problem‑solving skills with a collaborative mindset. Why You’ll Love It Here At 3M’s Services LLC, we believe strong leadership grows from respect, teamwork, and shared purpose. We are committed to helping you thrive while you help others do the same. Benefits Competitive salary and performance‑based growth opportunities Professional development and ongoing leadership training Supportive, mission‑driven environment that values inclusion and innovation Opportunities to directly influence quality of care and staff development across all programs Join us as we continue building a culture of compassion, accountability, and excellence.Your leadership can shape the next chapter of our success story. #J-18808-Ljbffr