Account Manager

2 weeks ago

Mountain View, United States Performance Systems Integration LLC Full time

We are looking for an Account Manager – Fire Protection Service Sales to join our team As the Account Manager (AM), you will work alongside your Account Executive (AE) in the assigned territory. As a strategic partner to Operations, the AM will onboard and coordinate with Operations to support ongoing new and existing customers. You’ll lead exploratory conversations and site surveys with potential customers, using your skilled business acumen to identify how we could help a business with their fire and life safety needs and successfully position the PSI value proposition. You will meet assigned quotas and goals while ensuring a positive customer experience. In This Role You Will Prioritize and perform periodic customer business reviews in conjunction with AE and Operations to ensure timely lead response. Initiate contact with customers to gauge satisfaction and communicate any important PSI information. Be a primary contact and advocate for existing customers within the territory. Act as the primary collaborator with Operations to ensure customer satisfaction standards are maintained. Maintain territory ITM revenue base by managing account retention and renewal. Drive upgrade revenue from new product feature adoption and expanded services. Support all lead generation campaigns executed by the Marketing Department. Generate new clients through researching, cold calling, and networking within a defined market as needed. Manage customer revenue building activities and sales opportunity pipeline using the PSI Opportunity Management process in Salesforce. Work as part of the team to develop strategies for scale and growth and leverage contacts to stay informed of new company developments. Build collaborative relationships and alliances. Use various communication techniques to gain cooperation in a negotiation. Requirements 4 or more years of progressive, proven customer service and account management experience. Bachelor’s degree preferred; can be substituted with equivalent work experience. Sales experience in Fire Protection is highly desirable. Other related experience may include sales in HVAC, commercial property, and office equipment. Proven sales success including consistent upselling/cross-selling and an established track record of success developing strong customer relationships. Excellent communication, critical thinking, and analytical skills with the ability to drive a phone conversation. Demonstrates active listening and negotiation skills. Proficiency in Microsoft Office suite and other technology required. A firm grasp of how field services business works, including sales, collaborative problem solving, and issue conflict resolution skills. Must be able to travel with occasional off-site meetings and events. Must have a valid driver’s license with a safe driving record. The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties, and skills required. The incumbent may be expected to perform other duties as assigned. Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon, Northern California, and Idaho. We provide a broad range of Fire & Life safety programs and services - monitoring, testing, and inspecting, system maintenance, installations, and code compliance consultations - to the industries we serve. We strive to be the best place to work within our industry by adhering to the philosophy that we take care of our customers by taking care of our people. Why join us? Medical and Dental insurance Life Insurance 401(k) Retirement Plan Paid Time Off (PTO) plan 10 paid holidays off per year Competitive wages Candidates selected for this position will be subject to a background and DMV record (if applicable) check and pre-employment drug screen (if applicable) once the signed offer is received. Performance Systems Integration, and our affiliates, is an Equal Employment Opportunity employer. We are committed to making employment decisions based on business needs, job requirements, and individual qualifications without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, family or parental status, family medical history or genetic information, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics in the locations in which we operate. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact HR@psintegrated.com and we will reasonably accommodate qualified individuals with disabilities as required by applicable law. #J-18808-Ljbffr

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