Global Services Engineer

4 weeks ago


Jersey City, United States Pierce Corporation Full time
Qualifications

  • Front-line technical support or related service experience
  • Must possess experience with VoIP Telephony technologies
  • Must have experience working with ITSM system, such as Remedy
  • High energy and motivated individual with prior work experience in ITIL based culture
  • Experience supporting global customers, working with a wide array of individuals from ends users to customer's business executives
  • Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources
  • Flexibility and willing to work non-standard hours on occasion to meet customer demands
  • Methodical troubleshooting skills
  • Proficiency skills with Microsoft Excel and Word to support updating technical documentation and Run Books
  • Experience with VoIP PBX administration (ex
  • Avaya Unified Communications, Cisco CUCM, etc.)

Requirements

  • Front-line technical support or related service experience
  • Must possess experience with VoIP Telephony technologies
  • Must have experience working with ITSM system, such as Remedy
  • High energy and motivated individual with prior work experience in ITIL based culture
  • Experience supporting global customers, working with a wide array of individuals from ends users to customer's business executives
  • Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources
  • Flexibility and willing to work non-standard hours on occasion to meet customer demands
  • Methodical troubleshooting skills
  • Proficiency skills with Microsoft Excel and Word to support updating technical documentation and Run Books
  • Experience with VoIP PBX administration (ex
  • Avaya Unified Communications, Cisco CUCM, etc.)

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