Piedmont Airlines, Inc | Customer Service Gate Agent
2 weeks ago
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able to successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. p>Essential Duties:
Assist passengers in boarding and disembarking flights
Monitor computerized passenger boarding
Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
Change customer flight itinerary and seat assignments as required
Operate the Jetway
Work as a team to provide excellent customer service and meet corporate objectives
Job Qualifications and Competencies:
Successful completion of training course
Ability to meet company goals and customer expectations in a high energy environment
Effective communication skills
Ability to organize, prioritize, and multitask
Preferred Qualifications:
Previous airline experience
Previous employment as a front-line customer service provider
Basic knowledge of computer applications and programs
Work Environment:
Use of telephones, computers, and other office equipment
Airport ramp environment, subject to varied weather conditions and elevated noise levels
All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
Handle objects up to 70 pounds
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
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