Employment Service Representative
4 weeks ago
**Employment Service Representative - Job Accommodation Network**
Morgantown, WV **Type:** Full-Time **Posted:** 08/31/2021 **Description** The Job Accomodation Network at West Virginia University Research Corporation is seeking applications for an Employment Service Representative. The position provides support to both external and internal customers of the Job Accommodation Network (JAN) by receiving and appropriately processing customer requests. Incumbent performs various office support duties in support of core business operations. Provides program, as well as direct internal and external client support services, responds to inquiries and independently resolves matters of low to moderate complexity. Responsibilities require some judgment, resourcefulness and originality, but diverse guides and precedents are usually available to apply or adapt to the circumstances. Work effort has considerable impact on client services, program and project image, with potential legal liabilities.
In order to be successful in this position, the ideal candidate:
* Routes calls appropriately, documents messages, parcels requests to the appropriate consultant, mails/emails information to customers, or calls individuals to determine the next appropriate step. Creates and maintains entries into the JAN information system.
* Supports logistical planning and execution of audio and webcast trainings and internal events.
* Researches best practices for travel, ships, orders, and mails activities and prepares pre and post travel reimbursement forms. Assists with the preparation of consultants for external training.
* Assists in updating specific web pages.
* Analyzes data to propose solutions to streamline organizational processes.
* Reviews publications, magazines, newsletters on specific topics to assist in identifying relevant articles for JAN staff and for entry of pertinent and relevant data into JAN database system.
* Types letters, reports, proposals, charts, graphs, manuscripts, forms, and memoranda from rough draft to final form.
* Assists in training graduate students on answering and routing contacts.
**Work Schedule:** This position will operate on a hybrid schedule.
**Qualifications**
* Associate's degree in medical technology, human resources or a related field.
* Two (2) years of customer service experience OR an equivalent combination of education and/or experience.
* Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
* Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology.
* Skilled in active listening which includes giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interruption at inappropriate times.
* Skilled in service orientation by actively looking for ways to help people.
* Skilled in critical thinking by using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
* Skilled in social perceptiveness by being aware of others' reactions and understanding why they react as they do.
* Skilled in monitoring and assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
* Strong oral and written communication skills to interact with a diverse constituency.
* Knowledge of resources for individuals with disabilities to support self-employment and small business development.
* Skilled in systematically prioritizing service demands in high stress situations.
* Must be proficient with moving, saving, and retrieving files in various types of programs.
* Must be highly detail oriented to ensure information is entered correctly into the JAN information technology system with perfect accuracy.
* Knowledge of, or ability to, quickly learn effective use of disability terminology and human resource language and techniques.
* Knowledge of federal and state disability resource systems.
* Ability to analyze complex disability-related questions in a fast-paced, and at times, stressful environment and promptly respond in a consistent, professional, timely manner.
Behavioral Competencies:
* Technical skills - Strives to continuously build knowledge and skills; pursues training and development opportunities; assesses strengths, weaknesses, and shares expertise with others.
* Problem solving - Gathers and analyzes information, identifies problems, develops alternatives, uses reason even when dealing with emotional topics and works well in groups and resolves matters timely.
* Internal & External Customer Service - Manages difficult or emotional matters with objectivity and openness; responds promptly to needs and requests for service and assistance; meets commitments and dates, notifies others if change occurs; provides, solicits and applies feedback; and builds goodwill through balanced contributions, positive approaches, and demonstrating respect and support of others.
* Communications - Demonstrates group presentation skills, participates in meetings, listens and gets clarification, is responsive and speaks clearly and persuasively in positive and negative situations. Writes and edits clearly and informatively, varies style to meet needs, presents numerical data effectively, and is able to read and interpret written information.
* Organizational Support - Aligns work and develops strategies to meet organizational goals; seeks to improve and promote quality; demonstrates accuracy and thoroughness; and upholds organizational expectations and values.
Self-Management - Responds to management direction; resourcefully adapts to changes in work environment and circumstances; responds well under pressure and manages competing demands; takes calculated risks, asks for and offers help.
About Research Corporation West Virginia University Research Corporation is proud to be an Equal Opportunity employer. West Virginia University Research Corporation values diversity among its employees and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
**Job Posting:** Aug 24, 2021
**Posting Classification:** Research Corporation
**Exemption Status:** Non-Exempt
**Benefits Eligible:** Yes Employment Service Representative - Job Accommodation Network West Virginia University Morgantown, WV To apply, please send all application materials to:
Talent Strategy
West Virginia University
WV *Please be sure to read the job posting carefully and submit all required information.*
-
Sales and Service Representative
4 weeks ago
Morgantown, United States United Bank Inc Full timeJob Description The Sales & Service Representative has the ability to promote and sell Bank products and represent the Bank in a professional manner to clients by possessing strong knowledge of Bank products and services, recommends appropriate financial products and services to customers, and refers customers to investment and loan representatives regarding...
-
Guest Service Representative
3 weeks ago
Morgantown, United States EXCL Hospitality Full timeDescription: The Guest Service Representative is responsible for exceptional guest sales and service at the front desk and in the evening executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. This includes sales and reservations via phone and in person, guest check in and out, guidance for guests in dining...
-
Guest Service Representative
2 weeks ago
Morgantown, United States EXCL Hospitality Full timeDescription: The Guest Service Representative is responsible for exceptional guest sales and service at the front desk and in the evening executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. This includes sales and reservations via phone and in person, guest check in and out, guidance for guests in dining...
-
Member Services Representative
2 weeks ago
Morgantown, United States Planet Fitness Full timeTHE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all...
-
Customer Service Representative
2 weeks ago
Morgantown, United States TTEC Full timeBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working in our site in Morgantown, WV, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work ...
-
Customer Service Representative
3 weeks ago
Morgantown, United States Viwinco Full timeJob Summary: We have an exciting opportunity for a Customer Service Representative. The ideal candidate will interact with customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on our products. Responsibilities:Interacts with customers via telephone, email, online chat, or in person to provide...
-
Customer Service Representative
2 weeks ago
Morgantown, United States Viwinco Full timeJob Summary: We have an exciting opportunity for a Customer Service Representative. The ideal candidate will interact with customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on our products. Responsibilities:Interacts with customers via telephone, email, online chat, or in person to provide...
-
Customer Service Representative
3 weeks ago
Morgantown, United States Dave Michael - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in...
-
Customer Service Representative
3 weeks ago
Morgantown, United States Warren County Water District Full timeJob Title: Customer Service Representative Position Type: Full time, Hourly Reports to: BC Office Coordinator Work Schedule: Monday through Friday with overtime as needed. Revision Date: May 24, 2024 Summary/objective To provide efficient service to customers and applicants for water and sewer service, promptly process applications for water and sewer...
-
Customer Service Representative
3 weeks ago
Morgantown, United States United Talent Staffing Full timeJob DescriptionJob DescriptionUnited Talent Staffing is seeking Customer Service Representatives (CSR) FOR FUTURE OPPORTUNITIES to join the Hope Gas team at their Morgantown, WV location.This position will perform all the duties incidental to the operation of the Customer Contact Center with handling call volume from our customers.Primary...
-
Customer Service Representative
2 weeks ago
Morgantown, United States United Talent Staffing Full timeJob DescriptionJob DescriptionUnited Talent Staffing is seeking Customer Service Representatives (CSR) FOR FUTURE OPPORTUNITIES to join the Hope Gas team at their Morgantown, WV location.This position will perform all the duties incidental to the operation of the Customer Contact Center with handling call volume from our customers.Primary...
-
205 - Sabraton - Customer Service Representative
3 weeks ago
Morgantown, United States First United Bank Full timeFor more than a century, First United has served the financial needs of our personal and business customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We care about our communities, seek to understand what drives our customers and create customized solutions to meet their needs. Our mission is to enrich the lives of our customers,...
-
205 - Sabraton - Customer Service Representative
2 weeks ago
Morgantown, United States First United Bank Full timeFor more than a century, First United has served the financial needs of our personal and business customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We care about our communities, seek to understand what drives our customers and create customized solutions to meet their needs. Our mission is to enrich the lives of our customers,...
-
Customer Service Representative
6 days ago
Morgantown, United States WVU Medicine Full timeWelcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Greets walk-in customers and assists with obtaining product needs. Handles sales calls from...
-
Assistant Litigation Counsel
3 weeks ago
Morgantown, United States West Virginia University Health System Full timeWelcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The AC is responsible for assisting the AGC in managing the legal affairs of West Virginia...
-
Assistant Litigation Counsel
2 weeks ago
Morgantown, United States West Virginia University Health System Full timeWelcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The AC is responsible for assisting the AGC in managing the legal affairs of West Virginia...
-
Morgantown, United States EXCL Hospitality Full timeThe Guest Service Representative is responsible for exceptional guest sales and service at the front desk and in the evening executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. This includes sales and reservations via phone and in person, guest check in and out, guidance for guests in dining and...
-
Morgantown, United States EXCL Hospitality Full timeThe Guest Service Representative is responsible for exceptional guest sales and service at the front desk and in the evening executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. This includes sales and reservations via phone and in person, guest check in and out, guidance for guests in dining and...
-
Customer Service Representative
4 weeks ago
Morgantown, United States WVU Medicine Full timeWelcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Greets walk-in customers and assists with obtaining product needs. Handles sales calls from...
-
Customer Service Representative
2 weeks ago
Morgantown, United States WVU Medicine Full timeWelcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Greets walk-in customers and assists with obtaining product needs. Handles sales calls from...
