Director of Account Services

1 month ago

Lincoln, United States Firespring Full time

Looking for your chance to make a real impact? Firespring, Nebraska's first Certified B Corporation®, is looking for an amazing human to join our team. We're known for providing marketing, printing and strategic guidance to thousands of brands, businesses and nonprofits in all 50 states and all over the world. Our mission is to accelerate client prosperity so we collectively do more good.

Would you consider yourself a cautious risk taker? Are you a leader who naturally possesses the vision to drive big-picture change and growth who is also willing to tend to the details and follow the process necessary to attain those goals? Would you say that you are a very self-sufficient person who is comfortable leading projects or teams? Are you known for your ability to execute with a high degree of expediency and accuracy while keeping people inspired at work? If this sounds like you, we invite you to apply for the position of director of account services.

Job Description

Firespring is ISO an experienced and knowledgeable marketing and strategic professional to serve as our director of account services. If you answer the call, you'll lead a team and will help manage key partner-level accounts and client projects, acting as the main liaison between clients and Firespring team members while proactively working with our sales team to grow accounts and drive marketing strategy for our clients. The director of account services leads the account management team while positioning Firespring as our clients' most trusted advisor on their complete strategic marketing needs.

Tasks and Responsibilities

  • Lead your Account Services team and hold them accountable for defined KPIs, client deliverables and overall client satisfaction.
  • Create and cultivate a vision for your team and the department on what growth means for our clients and our teams and help teams identify those growth opportunities.
  • Understand the clients' needs and desired results in order to review, and provide any feedback on, the final deliverables for our clients.
  • Focus on long-term retention and growth of accounts by cultivating and maintaining client relationships.
  • Produce strategic marketing solutions and a creative and innovative approach to problem solving for our clients.
  • Identify opportunities and develop collaborative strategies that provide value and lead to account growth and retention.
  • Focus on future-facing account growth strategies and staying two steps ahead of our clients and their needs.
  • Guide Account Services team on key marketing trends, account pacing and timelines.
  • Engage in a partnership with the Account Services team and other stakeholders to understand the needs of our clients and be able to translate those needs into strategic and intentional actions that drive results.
  • Lead the Account Services team through the execution of projects, overseeing project quality, budgets and delivery schedules/timelines.
  • Provide clear and consistent communication of all relevant information between the client and internal stakeholders.
  • Be the voice of the client with internal teams and operational stakeholders.
  • Ensure the client's complete satisfaction with every interaction.
Qualifications
  • At least 7 years of experience developing marketing strategies within an agency environment.
  • Thrive independently, taking initiative on various projects while simultaneously collaborating with stakeholders.
  • Flourish in a fast-paced, proactive and reactive environment, meeting the creative and professional needs of our clients.
  • Have an innate passion to mentor and elevate fellow team members.
  • Polished social skills and professional poise that translate to strong presentation skills.
  • Skills in delegating tasks to others and defining clear role expectations, while continuing to push the team's projects forward cohesively.
  • Exceptional strategic and creative problem solving skills; you understand the full spectrum of each unique solution.
  • Superior ability to express your ideas clearly and tactfully, giving your team the confidence and direction they need while valuing the contributions and insights from others.
Compensation and Benefits
  • Salary-We recognize that our people are our greatest asset. We reward candidates who wow us by offering competitive pay.
  • Vacation-Paid holidays are a no brainer, but how does unlimited, paid vacation sound? Salaried employees of Firespring are encouraged to take what they need when it comes to time off in order to live their best and healthiest lives.
  • 401(k)-Your parents preached about the importance of saving. Now were helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
  • Fun-Millions of people go to work, punch the clock from 8 to 5 and hate every moment of it. That's not the case here. We prioritize loving your experience here and have a group of people dedicated to creating activities inside and outside the office. To put it mildly, we're serious about having fun and it reflects in our work and the relationships too.
  • Positive Community Impact-When your employer makes it possible for you to contribute to your community on the clock? Win for everyone. Every Firespring team member gets one paid day off each month to volunteer in any way they'd like.
  • Miscellaneous Benefits-Not all benefits are about the Benjamins, baby. Some of the things you'll enjoy while working here include unlimited soft drinks, tea and beer. If you require a flexible schedule, your manager is all ears.

Ready to come aboard? Let's make this happen.

While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.

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