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Patient Service Representative

2 months ago

Lansing, United States LTS Full time
LTS-Health Wellness Center Patient Service Representative

LTS is seeking Patient Service Representative for mobile and static wellness centers in Lansing, MI. Employees must work in compliance with LTS policies, procedures, professional standards, and program protocols. Proven reliability and attention to detail required.

LTS, is an award-winning enterprise consulting, IT modernization, and healthcare innovations firm. As a leading provider of healthcare IT solutions for both federal agencies and public organizations, LTS has more than 20 years of experience fusing technology, ingenuity, and human-centered experiences to tackle an array of highly complex public health issues.

The LTS Health group is focused on providing technology solutions that improve our nation's health equity and increase overall access to public health resources. LTS believes technological advances will continue to shape how the healthcare industry provides and improves services. Our internal expertise within IT Solutions and collaborations with industry partnerships allow LTS to remain at the forefront of emerging technologies. We continuously evaluate and integrate new technologies to enhance solutions in new models of care that helps organizations meet individual care needs by bring key health-care services closer to home in a cost-effective manner.

LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.

Duties & Responsibilities:
  • Adhere to LTS Policies & Procedures and OSHA safety standards.
  • Comfortable and experienced in working in a dynamic customer support environment
  • Supporting patient registration workflows including, but not limited to: greeting patients, verifying personal information, and updating appointment and registration information.
  • Coordinating and scheduling patient appointments, rescheduling as needed, and sending reminders (if needed).
  • Addressing patient inquiries, providing information about services, and resolving and/or escalating complaints or issues.
  • Serving as a liaison between patients and medical staff, conveying messages, and facilitating communication.
  • Helping patients navigate the systems and tools used at the wellness clinics, providing support with forms, and explaining procedures.
  • Adhering to healthcare regulations and policies, including HIPAA guidelines, and maintaining a safe and clean work environment.
  • Ability to collaborate with the healthcare team as needed in support of wellness center services.
  • Adhere to vaccination and testing protocols.
  • May assist with education by providing educational material and general health information to customers.
  • Adhere to infection control policies and protocols.
  • May be asked to conduct inventory of supplies.
  • Assists with site operations as needed.
  • Assists with setting up and tear down of mobile and static sites as needed.
  • Other duties as assigned.
Required Skills & Qualifications:
  • 2 years customer service experience preferred
  • Strong organizational and communication skills (oral and written).
  • Strong time management skills.
  • Must be self-motivated.
  • Strong analytic and problem-solving skills.
  • Committed to observing patient conditions and ensuring patient safety
  • Proficiency with Microsoft Office Suite.
  • Current Driver License and reliable transportation
  • Ability to pass background check.
  • Willingness to learn and share subject matter expertise on systems supporting site operations.
Physical Requirements:
  • Ability to work inside and outside for extended periods of time.
  • Ability to perform job duties while, sitting, standing, squat, bend at the waist, kneel and walking for extended period of time.
  • Ability to lift and carry up to 15- 20lbs., reach in all directions, and unassisted. Ability to use lifting motion over and below waist from 15lbs-20 lbs. without assistance.
  • Ability to use vision or corrective vision to determine depth perception and to discriminate between color coated objects.
  • Ability to perform gross motor functions, fine motor functions and maintain olfactory sensory functions.
  • Ability to work in latex safe environment.
  • Ability to be qualified using medical evaluations and physicals for adequate passing for respirator use.
  • May be exposed to infectious diseases and occupational dangers such as needle pricks and outdoor inclement weather.