Production Supervisor

1 week ago

new york city, United States Prose Full time

Our Mission

At Prose, beauty is personal. We create truly custom haircare + skincare that’s tailored to the individual because we know that Personalization Works BetterTM. We have the clinical results and over 500K+ 5-star product reviews on Review & Refine® to prove it. Every formula is personalized according to an in-depth consultation that takes into account over 80 factors — from diet to lifestyle, stress levels to ZIP code. This data is processed through a proprietary algorithm and made to order in the Prose lab using naturally powerful + proven-effective ingredients.

This is the opportunity to join a fast-growing startup and an energetic team that is transforming the way people think about and shop for personalized beauty. As a certified B Corporation, and the first and only carbon-neutral custom beauty brand, sustainability and social impact are at the heart of everything we do. We’re doing away with one-size-fits-all beauty standards and creating more inclusive spaces for uplifting the beauty of the individual.


Position Summary

A key member of the Prose Production organization, the Production Supervisor is responsible for coordinating production operations in an assigned area including manufacturing, shipping and scheduling. He or she will execute the role through effectively planning and scheduling production, setting team goals and the implementation and execution of process improvement projects.


The Production Supervisor employs exceptional communication and leadership skills to guide the production team(s) as they safely and efficiently meet or exceed the established Production goals. As a member of the factory leadership team, the Production Supervisor is also responsible for evaluating opportunities to improve overall facility performance.


The Production Supervisor reports to the Production Manager and will have a team of 10-25 manufacturing associates reporting directly to them. Salary range for this role is $70,000 to $80,000 annually. This role is for the 3pm to 11:30pm shift.


Key Responsibilities

  • Manage and lead a team of production operators, providing direction, support, and training as needed.
  • Schedule and assign tasks to ensure smooth production flow and meet production targets.
  • Conduct performance evaluations and provide feedback to team members.
  • Oversee daily production operations, ensuring adherence to production schedules, quality standards and timelines.
  • Troubleshoot and resolve any issues or bottlenecks that arise during production.
  • Conduct regular inspections and tests to verify product quality and consistency and implement corrective actions for any deviations from quality standards.
  • Ensure adherence to cGMP (current Good Manufacturing Practices) OSHA, ISO 27716 standards and FDA guidelines.
  • Maintain accurate production records, including batch records, inventory levels, and equipment maintenance logs.
  • Assure high quality output from production associates by tracking quality metrics of team members and driving quality first mentality.
  • Communicate and oversee the daily production plan.
  • Ensure communication with team members of any new or unexpected production items, such as an inventory issue or process changes.
  • Provide feedback to broader manufacturing team (process, quality, production manager) on what is working and what needs improvement on the production floor.
  • Collaborate with peers on initiatives and events to boost morale and empower team members.
  • Manage timecards of team members and assist with payroll and PTO approval.
  • Work cross-functionally with customer support, technical team, and throughout operations team to troubleshoot issues as they arise.
  • Facilitate and assist with training of new hires, ensuring all new hires have support and resources to on-board successfully.
  • Manage additional tasks assigned to you.

Key Candidate Requirements:

  • Bachelor’s degree in Manufacturing, Engineering, Chemistry, or a related field (or equivalent experience) preferred.
  • Proven experience in a manufacturing supervisory role, preferably in the skincare or cosmetic industry.
  • Strong knowledge of production processes, quality control, and regulatory compliance.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Familiarity with ERP systems and production management software.


Prose Values

Intentional Inclusivity

  • We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community.
  • We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another’s perspective. It’s a key ingredient to our innovation.

Connected Collaboration

  • Our strength as a group will outlast our efforts as individual contributors. With offices across countries, staying inventive and agile deepens our clear vision and consistent communication.
  • We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.

Driven, Together

  • We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead.
  • We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth, making space for new ideas to emerge.

Humanity Always

  • We assume good intentions in every interaction, keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious benevolence, authenticity and fellowship.
  • We operate with the intention of preserving resources, creating an environment we can all live in – for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.


Perks & Benefits:

Prose fosters inclusivity, learning, and diversity within our teams and workplace. Just as we celebrate unique beauty, every team member is encouraged to show up as their full self. In addition to creating an environment where all individuals feel welcome, we offer benefits that include:

  • A competitive and flexible PTO policy
  • Competitive compensation package
  • Company sponsored health care plan ( medical, dental and vision plans)
  • 401k + matching
  • $125 monthly wellness allowance
  • FSA and commuter benefits

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