Hospitality Specialist

3 weeks ago

Montpelier, United States National Life Group Full time
Title: Hospitality Specialist

Company Description:

National Life Group owns and operates a 12-room, New England style, Bed & Breakfast at its Vermont Campus. A charming lodging establishment, representing the National Life Group brand, we provide the best in hospitality, offering lodging and full-American breakfast. This is a private, corporate establishment, servicing our guests, and occasional events and small meetings. The Guest House serves as the face and first impression of National Life Group, exemplifying National Life Group standards of hospitality, and provides a unique, home away from home experience to its guests.

At National Life, our story is simple: for over 170 years, we have worked hard to deliver on our promises to millions of people with our vision of providing peace of mind in times of need. It’s our cause, stemming from a deep passion to live our values to do good, be good and make good, every day. For us, the cause of what we do is as important as the products we sell.

Our mission extends well beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer at nonprofits, environmentally sustainable and healthy work sites, and fun, family friendly events that promote the work of nonprofits in our own backyard.

Position Summary:

The National Life Group’s Hospitality Specialist is a highly visible role, which demands excellent hospitality skills. The ideal candidate for this position will be service oriented, incredibly friendly, and customer-centric. This role will support National Life Group’s brand by ensuring that all accommodations and public areas of the Guest House are kept to a high standard of cleanliness and presentation, delivering great customer service, and maximizing guest satisfaction. This position requires flexibility and the willingness to work some evening/overnight shifts and works closely with security and facilities on the safety of staff and overnight guests.

Key Responsibilities:

Ensures white-glove service through hospitality for guests.
Cleans and organizes accommodations/rooms, public spaces as needed, maintaining high standards.
Assists, as needed, with any preparations or setup needed for morning breakfast service, or other duties as assigned.
Upholds and promotes National Life and Guest House Safety Standards and Protocols
Maintains a welcoming and safe environment.
Maintains inventory of necessary cleaning and room amenity Communicates with supervisor on a timely basis of any updates/maintenance needs or supplies.
Performs additional duties as needed.
Becomes CPR trained (optional).

Qualifications/Experience Requirements:

Previous hospitality experience preferred or a similar position
This position requires a flexible schedule with the ability to work nights, evenings, days and some select weekends (rare) as occupancy changes
Proficiency in Microsoft Office Suite and the ability to learn other proprietary systems as assigned
Positive attitude and self-motivated
Experience in housekeeping and cooking (breakfast, some basic baking)
High level of independence and problem-solving abilities
Excellent communication skills
Professional Appearance
Attention to detail and a passion for quality and cleanliness
Physical demands include lifting/moving objects up to 25 pounds.

Education and Licensing Requirements:

High school diploma, GED, or equivalent
Valid driver’s license

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.
Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.
Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.
National Life Group
1 National Life Dr
Montpelier, VT 05604

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