AVP, Account Management

Job Description: Role Summary/Purpose: The AVP of Account Management Transactional Fraud (AMTF) Special Implementations is a position reporting to the VP, Account Management Transactional Fraud (AMTF) Special Implementations. This is an individual contributor position. This role is responsible for supporting ongoing Account Management initiatives (existing or new functionalities), and therefore requires strong hands‑on data analytical skills using SAS and knowledge of certain Fiserv processes. The primary focus areas are data analytics, validation and reporting activities, establishing and enhancing controls, implementation of existing and new initiatives per requirements, and assisting in testing/execution of account actions. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in‑person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities: Extract data using Data Warehouse tables to perform data analytics, reporting, sizing of accounts, identify potential gaps and execution anomalies Maintain strong quality control for the team’s execution projects by managing testing and validation activities (based on applicable Data Warehouse tables or using Fiserv). Propose and establish new controls as applicable Provide critical support for various account management initiatives, such as credit card mass reissues, credit card upgrades/migrations, Non‑Mon and Datalink updates to Fiserv, conversions/deconversions/terminations of portfolios, credit line increase/decrease Responsible for the monitoring of Experian commercial bureau refresh process, validating of TransUnion consumer bureau refresh process, validating of MLA (Military Lending Act) fields on Fiserv, executing liquidated client clean‑up of accounts, assisting in credit bureau annual audit Create and maintain SOPs (standard operating procedures) and document end‑to‑end processes to successfully manage implementations, validate test results, and prevent errors Work closely with requestors (including Account Management Strategy team) to understand the requirements and new functionalities in scope. Provide subject‑matter expertise and guidance for the testing, execution and post‑production validation Validate new account setups ensuring that necessary fields are populated and passed over to Fiserv and applicable Data Warehouse tables Perform other duties and/or special projects as assigned Qualifications/Requirements: 5+ years of hands‑on experience with Base SAS using SAS Studio, SAS EG, or similar software. Ability to create and update SAS codes, merge tables, independently review and summarize results, and make recommendations on next steps 3+ years of experience working with Fiserv screens and/or Fiserv data 3+ years of work experience in M cycle and production validation of Fiserv processes Ability to produce Non‑Mon and Datalink files to Fiserv in applicable file layouts using SAS Capability to enhance/establish and automate controls/reports/validations Knowledge of essential Data Warehouse tables (or ability to learn independently) Attention to detail, timely and efficient follow‑ups, proactive tracking of action items and deliverables. Ability to work effectively with a wide range of end users, demonstrated leadership skills, precise communication and ability to interpret requirements Curious and investigative mindset for data and analytics. Ability to independently connect the dots between data findings and business impact PC proficiency (Microsoft Suite including: Word, Excel, PowerPoint, and Outlook) or comparable software applications Experience documenting end‑to‑end process flows and SOPs (standard operating procedures) Desired Characteristics: Understanding of consumer and commercial lending data, products, and practices Experience with Fiserv processes (such as credit card mass reissues, credit card upgrades/migrations, Non‑Mon and Datalink processing, credit line updates, account closures, adverse actions) Familiar with credit bureau data and capability to assist the team in annual credit bureau audits Willingness and desire to learn new skills independently and quickly Experience engaging and working with other teams to clarify requirements and gain alignment on projects/deliverables Bachelor’s degree preferred in computer programming, IT, finance, business, economics, or other quantitative field (or 10+ years of relevant work experience, in lieu of a bachelor’s degree) Grade/Level: 10 The salary range for this position is 75,000.00 – 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4–7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum six months’ time in position before they can post for future non‑exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award‑winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1‑866‑301‑5627. Representatives are available from 8 am – 5 pm Monday to Friday, Central Standard Time. Job Family Group: Credit #J-18808-Ljbffr