Informatics Success Specialist

4 weeks ago


Washington, United States Illumina Full time

Employer Industry: Genomics and Biotechnology Why consider this job opportunity: Salary up to $121,300 Eligibility for variable cash programs (bonus or commission) and potential equity as part of the compensation package Comprehensive benefits including access to genomics sequencing, family planning, health/dental/vision insurance, retirement benefits, and paid time off Opportunity for career advancement and professional growth within a leading company in the genomics field Work remotely with some periodic travel, offering flexibility in your work environment Commitment to diversity and inclusion, fostering a supportive workplace culture What to Expect (Job Responsibilities): Serve as the primary post-sale contact for enterprise software clients, building and maintaining strong relationships with key stakeholders Drive revenue through continued renewal of software licenses, usage, and further software adoption Proactively monitor account health and metrics, identifying risks and opportunities for growth Track success metrics and present quarterly business reviews (QBRs) to executive stakeholders to ensure customer satisfaction Collaborate with various teams to communicate client feedback and influence product roadmap What is Required (Qualifications): Typically requires 2+ years of relevant experience in software sales, customer success, or project management Scientific background, specifically in molecular biology, is highly desired Demonstrated written and verbal communication and training skills Outstanding problem-solving and interpersonal skills Ability to work collaboratively in a highly matrixed sales organization How to Stand Out (Preferred Qualifications): Typically requires a minimum of 2+ years of related experience with a degree in Bioinformatics, Clinical Data Analysis, Molecular Biology, Genetics, or Biochemistry; advanced degrees (Masters, MBA, or PhD) are a plus #Genomics #Biotechnology #RemoteWork #CareerGrowth #CustomerSuccess We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer. #J-18808-Ljbffr



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