Informatics Success Specialist
4 weeks ago
Informatics Success Specialist – Illumina The Informatics Success Specialist serves as a trusted advisor post‑sale, ensuring that customers achieve maximum value from Illumina’s Sequencing and Array Informatics solutions. The role partners with clients—research, biotech, and healthcare—to guide them through the software adoption cycle, providing insights, metrics, and guidance to achieve full utilization of Illumina’s Enterprise Software Stack. Position Responsibilities Serve as the primary post‑sale point of contact for enterprise software clients, building and maintaining strong relationships with key stakeholders. Drive revenue through renewal of software licenses, usage growth, and additional adoption. Collaborate with Informatics Sales Specialists and cross‑functional resources to ensure maintenance, usage growth, upselling, and cross‑selling. Monitor account health and metrics, identifying risks and opportunities for growth and aligning goals with customers. Track success metrics, prepare quarterly business reviews (QBRs), and present ROI to executive stakeholders to reduce churn. Communicate client feedback to Product, Marketing, and Engineering teams to influence product roadmap. Develop, coordinate, and sometimes conduct both basic and advanced informatics presentations and seminars, including creative demos and proof‑of‑concept work. Provide Voice of Customer input to development and marketing teams. Develop and manage an active sales pipeline for renewal, usage growth, and expansion opportunities. Position Requirements 2+ years of relevant experience in software sales, customer success, and/or project management. Scientific background, especially in molecular biology; experience selling and supporting commercial software is a plus. Demonstrated written and verbal communication and training skills. Outstanding problem‑solving and interpersonal skills. Clear vision and commitment to outstanding customer service. Ability to collaborate effectively in a highly matrixed sales organization. Preferred Experience / Education / Skills Minimum of 2+ years of related experience with a science degree in Bioinformatics, Clinical Data Analysis, Molecular Biology, Genetics, or Biochemistry. Master’s degree, MBA, or PhD is a plus. Location This is a remote role with periodic travel. Candidates are ideally located within the U.S. South sub‑region but may be within one time‑zone difference from EST. Relocation package is not included. Compensation and Benefits Base salary range: $80,900 – $121,300. Eligible for variable cash programs (bonus or commission) and, for appropriate roles, equity as part of the compensation package. Benefits include genomics sequencing access, family planning, health/dental/vision, retirement benefits, and paid time off. Equal Employment Opportunity Illumina is an equal‑opportunity employer. We are committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. All employees are eligible for background checks as part of the hiring process. The position will remain open until a final candidate is selected or when sufficient qualified applicants are received. This role is not eligible for visa sponsorship. #J-18808-Ljbffr
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Informatics Success Specialist
5 days ago
Washington, United States Illumina Full timeWhat if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and...
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Remote Informatics Success Strategist
4 weeks ago
Washington, United States Illumina Full timeA biotechnology company seeks an Informatics Success Specialist to provide post-sale support and ensure maximum value from its solutions. This remote role requires building strong client relationships, driving revenue through software adoption, and effective collaboration within a sales organization. Ideal candidates have a science background and 2+ years of...
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Program Manager, Informatics
3 weeks ago
Washington, United States Insight Global Full timeEssential Duties and Responsibilities Build out a suite of informatic solutions that are focused on improving healthcare delivery and patient outcomes IT focus including integration, compliance with health standards and risk mitigation, implementing risk analysis and mitigation strategies, enhancing system design and usability, conducting rigorous system...
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Informatics Success Specialist
4 weeks ago
Washington, United States Illumina Full timeEmployer Industry: Genomics and Biotechnology Why consider this job opportunity: Salary up to $121,300 Eligibility for variable cash programs (bonus or commission) and potential equity as part of the compensation package Comprehensive benefits including access to genomics sequencing, family planning, health/dental/vision insurance, retirement benefits, and...
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Head of Informatics
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Washington, United States Chamber Cardio Full timeHead of Informatics Chamber Cardio – Better care for all of our hearts. About Chamber Cardiovascular disease remains the leading cause of death in America. At Chamber, we’re rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health...
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Health Informatics
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Washington, United States The Cadmus Group Full timeA consulting firm in Washington, DC is seeking a Health Information Systems Specialist to support the Department of Homeland Security. This role involves planning health informatics efforts, conducting analytics, and developing decision support tools. Candidates should have a Bachelor's degree in a related field and at least five years of relevant...
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Head of Informatics
2 weeks ago
Washington DC, United States Chamber Full timeChamber Cardio Better care for all of our hearts. About Chamber Cardiovascular disease remains the leading cause of death in America. At Chamber, were rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities,...
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Clinical Informatics Epic Analyst Cogito Remote
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Washington, United States Risant Health Full timeJob Description The Clinical Epic Analyst plays a vital role in coordinating, optimizing, and maintaining Electronic Health Record (EHR) systems, with a primary focus on Epic. This role works closely with clinical and administrative teams to ensure EHR systems effectively support providers and improve patient care. The analyst applies expertise in Epic...
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Health Information Systems Specialist
3 weeks ago
Washington, United States The Cadmus Group Full timeHealth Information Systems Specialist Join to apply for the Health Information Systems Specialist role at The Cadmus Group. What You’ll Be Doing At Cadmus, our Homeland Security Line of Business provides clients with solutions to their most important analytical and policy challenges. We bring together a team of outstanding professionals who have earned a...
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Family Success Specialist
3 weeks ago
Washington, United States TEAMS Constructions Full timeFamily Success Specialist Washington, DC | Hybrid | $25.96 - $26.92 | Washington Post Top Workplace Join the Community of Hope as a Family Success Specialist! In this role, you’ll connect individuals and families who visit the Bellevue Family Success Center to vital resources and referrals while collecting and sharing community insights to strengthen our...
