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ServiceNow Lead with CMDB, onsite in Ridgeland, MS

2 months ago


ridgeland, United States Sintesys North America - ServiceNow and NearShore Specialists Full time

Title: Servicenow Lead (CMDB)


Location: Ridgeland, MS (Onsite/Hybrid)


Key Responsibilities

- Collaborate with cross-functional teams to design, implement, and optimize ServiceNow solutions for incident management, problem management, change management, and service catalog management.


- Develop and execute strategies for improving service delivery through automation, self-service, and analytics.


- Provide technical leadership and mentorship to junior members of the team.


- Participate in architecture reviews and ensure compliance with ITIL best practices.


- Collaborate with other architects and engineers to define and document technical standards and guidelines.


Job Requirements


- Expertise in ServiceNow ITSM, CMDB, Snow, ITIL, Incident Management, Service Management, Servicenow Discovery, ITOM.


- Strong experience with ServiceNow ITSM module configuration and customization.


- Familiarity with ServiceNow Discovery module and its integration with other modules.


- Knowledge of ServiceNow CMDB module and its relationship with other modules.


- Understanding of ITIL processes such as incident management, problem management, change management, and service catalog management.


- Bachelor's degree in Computer Science or related field preferred but not required.