IIoT Technical Support Specialist

2 days ago

Mason, United States Vega Americas Full time

We're looking for a Curious-mindedteam player to join our growing IIOT team, working from our Mason, OH offices.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

  • Commission VIS-connected sensors and gateways remotely (from the office), including sensor settings, gateway settings, and portal settings, including product assignment, view, etc.
  • Provide troubleshooting for VIS customers with sensor and gateway-related issues.
  • Review customer portals on a periodic basis to assess quality and customer's utilization of data and communicate with customers to ensure they are engaged with VIS.
  • Act as a technical subject matter expert in the subject of VEGA Inventory System, the Air series, and other IIoT hardware and software for other groups, including but not limited to Field Service, Outside Sales, Inside Sales, etc.
  • Facilitate the submission of and collect customer forms and data necessary for portal startup, sensor and gateway commissioning, and customer training.
  • Monitor support inbox, manage incoming inquiries and delegate to team members where necessary.

EDUCATION and/or EXPERIENCE:

  • Four year Degree, preferably in a Technical Field. AND customer service experience.
  • OR equivalent combination of education and experience.
  • Strong math skills

VEGA Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure.Our products have been making industrial processes safer and more efficient for over 60 years.

As an employee, you'll find VEGA Americas commits itself to the highest quality standards and respect for the individual needs of employees, customers, vendors, and shareholders. Don't take it from us alone, VEGA has been awarded a Cincinnati Enquirer's Top Workplace Award for 8 years running

Our Mission: With innovative technologies and services, we develop solutions that inspire. Through our sense of simplicity and our focus on people, we are looking to the future with curiosity. Locally grounded and globally connected, together we give values a home.

Our Values: Curiosity, Humanity, Simplicity, Connectivity

What makes VEGA a great place to work?

VEGA Americas, Inc. provides a full benefits package to Full-Time employees including:

  • A competitive salary
  • Health, company HSA contribution, Dental, Life, and Disability benefits available onday one
  • Competitive 401(k) with flexible investment options and a company match to help you reach your retirement goals
  • Other perks include vacation time, holiday pay, 100% paid parental leave, tuition assistance, a casual dress code, and training opportunities.

VEGA Americas, Inc. is an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status.

We are proud to be an Equal Opportunity Employer. EOE AA Minority/Female/Vet/Disability

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