Desktop Support Technician I Montgomery AL 36101

2 weeks ago

Montgomery, United States Strategic Systems Full time

Job Title: Desktop Support Technician I

Location: Montgomery AL 36101

Duration: 3 Months contract to hire

Shift timings: M-F 8-5

Pay rate: $21/hr on w2 without benefits.



Job Description

US Citizenship required for GE Aerospace due to Export Control Government regulations. GE Aerospace requires First Advantage background check be run Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot, software and computer peripherals.
Ability to setup, configure and add all hardware. Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes. Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site.
Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program. Assist Site Leader in the execution of established processes and escalations. Ability to handle multiple projects. Experience working in enterprise environment.
Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems. Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.
Candidates should be willing to accept up to $21 per hour if converted to CompuCom employee depending on experience and performance.
Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site.
Back up and burn end user data.
Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Ability to handle multiple projects.
Experience working in enterprise environment.
Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.
Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.
Interview Process:
Phone screening
Video Microsoft Teams meeting with Customer
Onsite visit with Customer including interview and tour

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