Desktop Support Technician

1 month ago


Montgomery, Alabama, United States Motion Recruitment Full time
Our client is looking for a Desktop Support Technician for a 3-month contract in Auburn, AL 36832.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months

Required Skills & Experience
  • 1-2 years of related desktop and/or deskside support experience
  • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
  • Excellent customer service skills
  • A+ Certification is a plus What You Will Be Doing
    • Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
    • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
    • Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
    • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
    • Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site.
    • Back up and burn end user data.
    • Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
    • Assist Site Leader in the execution of established processes and escalations.
    • Ability to handle multiple projects.
    • Experience working in enterprise environment.
    • Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.
    • Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.


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