Unified Communication Lead

2 weeks ago

Philadelphia, United States Q1 Technologies Inc. Full time

Role: Unified Communication Lead

Location: Philadelphia, PA

Duration: Full Time

Project: Onsite

Salary: Market Rate





Note: Must have experience on Telephony, Videotelephony, Video conferencing, Networking



JD:

Telephony Infrastructure (Cisco, Avaya, MS Teams)
Experience with video, content sharing and collaboration tools (MS Teams)
Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, etc.)
Knowledge of networking and network security stack (Web Proxy, SSL decryption )



Roles & Responsibilities

Manage a team of engineers and operations staff to ensure reliable operation of all unified communications voice and video systems, to include on premise infrastructure as well as cloud-based services.

Maintain and troubleshoot unified communication infrastructure, including servers, gateways, routers, switches, handsets and other related devices.

Work closely with other departments such as network engineering, application development, and cyber security, to deliver integrated solutions and enhance end-user experience.

Develop and document standard operating procedures, installation guides, user manuals, and training materials to support unified communication systems.

Implement engineering plans for voice and video communications services, conference room technologies and collaboration experiences.

Collaborate with other departments to ensure that all voice and video communications services are integrated with other business systems.

Evaluate unified communication solutions based on cost, performance, security, scalability, and usability criteria and make recommendations for improvements or replacement.

Develop and maintain budgets for all unified communications systems.

Ensure that all unified communications systems are secure and meet regulatory requirements.

Bachelor's degree in Computer Science, Information Technology, or a related field.

10+ years of experience in unified communications, network engineering, and operations

Strong knowledge of voice and video communications systems, conference room technologies and collaboration tools.

Experience managing engineers and operations staff.

Excellent communication and interpersonal skills.

Strong troubleshooting, problem-solving and analytical skills.

Ability to work independently and as part of a team.

Experience with Telephony Infrastructure (Cisco, Avaya, MS Teams)

Experience with video, content sharing and collaboration tools (MS Teams)

Experience with social networking and messaging tools (Yammer, Slack, MS Teams)

Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, etc.)

ITIL certified









Thanks and regards

Anil kumar

Email: anil.kumar@q1tech.com

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