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Host

2 months ago

Brooklyn, United States Bar Lab LLC Full time

A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host also greets Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enters Guest names into OpenTable, check Guest coats and belongings, show Guests to their table, and bid Guests farewell as they leave. A Host must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by performing light housekeeping duties such as sorting menus, keeping host stand, area around host stand, and coat check tidy, cleaning front door and/or other light housekeeping duties. As a member of an energetic team, the Host may also need to answer the phones and take messages as needed. Host shifts maybe breakfast, lunch, or dinner; and will include weekends and holidays.

Responsibilities:

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus

• Inform Guests of basic information about offerings at the restaurant or other bar-lab venues on property or locally

• Answer incoming calls to the restaurant and provide appropriate service

• Manage the flow of Guests into the Dining and Bar areas; provide accurate wait times to incoming Guests, if appropriate

• Communicate Guest notes to Managers, Kitchen, and Service Team by using chits

• Tend to special Guest needs and requests

• Protect establishment and patrons by adhering to all bar-lab policies and procedures, sanitation standards, safety and alcohol control policies

• Maintaining a strong and friendly presence at the door

• Recognizing, welcoming, noting restaurant regulars, VIP Guests, and/or critics

• Communicating to the kitchen necessary information about Guests and covers

• Communicating with Lead Host (or Anchor Host) any pertinent information from the dining room, Guests, and/or managers

• Checking, securing, and returning Guests belongings

• Additional requests made by management to maintain flow of service, Guest experience, and/or restaurant cleanliness Requirements: • Must be able to assist Guests and possess great Guest relations skills

• Must be able to read reservation notes and/or enter names and notes into reservation system

• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests

• Passion for providing extraordinary service

• Ability to work positively in a fast-paced environment

• Must speak English fluently and be able to write in basic English

• Flexibility to work a variety of shifts

• 6 months experience in a full-service restaurant preferred

• Physically able to carry 35 pounds; able to stand, bend, and move throughout shift

• Works well as part of a team and on individual tasks

• Works well and efficiently under pressure

• Good interpersonal skills and communication with all levels of staff and management

Host top skills & proficiencies:

• Customer Service

• People Skills

• Professionalism

• Verbal Communication

• High Energy

• Attention to Detail

• Multitasking

• Thoroughness

• Planning

• Teamwork

• Organization

• Flexibility

• Cleanliness - personal and spatial